- Junior
- Escritório em Noida
Career Opportunities: Associate Operations (47462)
Pay Band: 3
Country/Location: Noida, India
Department: English & Exams
Contract Type: Fixed Term Contract
Location: British Council Office, Noida (100% work from office)
Shift Schedule: Rotational shifts (including weekends and public holidays as per business requirements)
Salary: ₹2.73 – ₹3.27 LPA
Role Purpose, main challenges & Accountabilities:
We’re looking for someone who’s committed to delivering outstanding service to British Council customers. You’ll be the first point of contact, ensuring all queries are handled accurately and promptly across calls, emails, or chats.
You’ll contribute directly to our business goals by supporting customers professionally and empathetically, ensuring satisfaction and maintaining high service quality standards. You’ll also collaborate closely with the wider team, sharing feedback and suggestions to improve operations.
This role requires flexibility—expect office-based work in a 24/7 shift setup, including occasional travel and extended hours during busy periods or training drives.
Role specific skills, knowledge and experience:
You should be confident communicating in English and Hindi and have working knowledge of customer service practices across multiple channels (voice, email, chat). Strong keyboard handling and MS Office skills are expected. Experience in a customer-facing or back-end support role (up to 6 months) is desirable but not essential.
Requirements:
Language: Proficient in English & Hindi
Education: Bachelor's Degree
Passport requirements/right to work in country: Must have the right to live and work in I
Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role.
Pay Band: 3
Country/Location: Noida, India
Department: English & Exams
Contract Type: Fixed Term Contract
Location: British Council Office, Noida (100% work from office)
Shift Schedule: Rotational shifts (including weekends and public holidays as per business requirements)
Salary: ₹2.73 – ₹3.27 LPA
Role Purpose, main challenges & Accountabilities:
We’re looking for someone who’s committed to delivering outstanding service to British Council customers. You’ll be the first point of contact, ensuring all queries are handled accurately and promptly across calls, emails, or chats.
You’ll contribute directly to our business goals by supporting customers professionally and empathetically, ensuring satisfaction and maintaining high service quality standards. You’ll also collaborate closely with the wider team, sharing feedback and suggestions to improve operations.
This role requires flexibility—expect office-based work in a 24/7 shift setup, including occasional travel and extended hours during busy periods or training drives.
Role specific skills, knowledge and experience:
You should be confident communicating in English and Hindi and have working knowledge of customer service practices across multiple channels (voice, email, chat). Strong keyboard handling and MS Office skills are expected. Experience in a customer-facing or back-end support role (up to 6 months) is desirable but not essential.
Requirements:
Language: Proficient in English & Hindi
Education: Bachelor's Degree
Passport requirements/right to work in country: Must have the right to live and work in I
Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role.
