Hospitality Assistant na Summit Brewing Company

Description

Way back in 1986, before craft brewing was even cool, Summit Brewing Company Founder and President Mark Stutrud set out in St. Paul, Minnesota, to make craft beers inspired by old-world brewing traditions and ingredients. More than 35 years have passed since he first brewed our flagship Summit Extra Pale Ale, and it’s safe to say he freaking nailed it.

Today, Summit continues to infuse traditional recipes with modern ingredients from around the world, crafting high-quality and consistent craft beer out of respect for the hardworking folks who enjoy our beer.

And because we’re independently owned and operated, we get to make craft beer our way. That means relying on natural carbonation, protecting the foam, and celebrating the true dance between malts, hops, water, and yeast. It means protecting the environment, supporting the community and the arts, being kind to animals, and always having one more beer with our friends and family even if we’re already late for rotary club. It means drinking our beer fresh and cold, because warm storage damages good beer. And it means never settling for “good enough,” always pulling the goalie when we’ve got a chance to win, swinging for the fences, and never, ever forgetting where we come from. Grain country represent.

SUMMIT’S CORE VALUES

RESPECT THE CRAFT: Making great beer takes more than barley, hops, water and luck. It takes talent, skill and experience. From the people who make up our team to the ingredients we use in every brew, we select the very best and threat them with the respect they deserve.

NEVER SETTLE FOR “GOOD ENOUGH”: In our quest for the perfect pint, we continually push to find a better way or a new idea, blending tradition with innovation. We go the extra mile because the hard-working folks who make, distribute, serve and enjoy our beer deserve the best.

BUILD LONG-LASTING RELATIONSHIPS: From our earliest days, we’ve known that getting to know each other over a great pint of beer is more than good business; it’s what really matters. Building partnerships and friendships with co-workers, distributors and communities that stand the test of time is our not-so-secret ingredient.

CELEBRATE TOGETHER: We work hard together and we celebrate together. Whether the wins are big or small, we celebrate the everyday moments that make our team and community great.

Position: Hospitality Assistant Department: Hospitality/Marketing Type: Part-Time/Non-exempt

Summit Brewing Company is seeking a dedicated part-time Hospitality Assistant to join the Hospitality Team to serve and support the Summit Ratskeller beer hall, Gift Shop and the Training Room on-site spaces while creating a fun and welcoming environment for all guests.

This front-facing, fast-paced role requires a versatile hospitality skill set that incorporates guest engagement and education, in-depth knowledge of the Summit story and products, bartending and bar maintenance, retail sales and interactions, public speaking, and a passion to learn and talk about beer. In this position, one will be a representative of Summit while they serve and educate guests and customers, support and serve community-based events, industry groups and internal functions in Summit’s on-site spaces. The Hospitality Team is an integral part of the Summit family and adheres to a standard of quality that matches the high quality of our beer.

RESPONSIBILITIES AND OUTCOMES:

• Front line representation of the Summit Brewing Company brand and standards of quality to guests of the brewery with enthusiasm and passion.
• Build an in-depth, on-going knowledge of the Summit story and products that can be shared with our guests.
• Maintain cleanliness of Ratskeller, outdoor spaces, gift shop, training room bar and restrooms.
• Communicate issues and offer honest, constructive feedback to Hospitality Management.
• Handle cash and credit card transactions via POS, including accurate opening/closing procedures.
• Deliver informative and entertaining tours for public audiences, industry groups and Summit’s retail and distribution partners.
• Provide on-site hospitality including set up, beer service, AV support and other tasks as assigned for industry and other groups hosted in our Training Room and Ratskeller. 
• Learn and execute proper, efficient beer pouring techniques.
• Provide an exceptional experience for customers.
• Adherence to Summit brand standards and policies as outlined in the employee handbook to maintain a safe and welcoming work environment. 
• Adhere to TIPS policies on safe serving of alcohol. 
• General administrative functions and duties.
• Inventory restocking in service areas and gift shop
• Other duties and projects as assigned.

Requirements

QUALIFICATIONS AND REQUIREMENTS:

• In-depth knowledge and/or willingness to learn about Summit Brewing Company, brewing and packaging processes, and beer styles and characteristics.
• TIPS alcohol awareness certification (training provided by Summit).
• Experience and passion for hospitality and customer service; prior service and brewing industry experience a pl 
• Proficient in Microsoft Office Suite and basic computer/audiovisual skills to assist in administrative tasks as needed and to troubleshoot basic AV needs during events.
• Comfortable working in a fast-paced environment with demonstrated time management and multitasking skills. 
• Perceptive skills to anticipate the needs of guests to provide quality customer service and overall experience that matches the quality of our beer.
• Public speaking experience is preferred.
• Availability to include minimum two weekday shifts and mandatory weekend availability. This position includes regular Ratskeller beer hall public hours, as well as private and internal special events, so flexibility is important. Must adhere to scheduled shifts or arrange coverage. Minimum commitment of 16 hours per week but may be scheduled up to 29 hours as needed.
• Must be 21 years of age.

PHYSICAL/ENVIRONMENTAL REQUIREMENTS:

• Able to stand for the length of work shift, up to eight hours.
• Able to work in conditions typical of an office, and quiet to moderately loud environments, as well as conditions typical of a manufacturing environment (cool, warm, or hot, humid or wet, etc.), and moderate to loud environments.
• Able to frequently push, pull, lift and/or move objects up to 50 pounds safely above waist-level and occasionally push, pull, lift and/or move objects up to 160 pounds.
• Able to maintain an efficient, high-energy pace behind bar during long stretches of high traffic and multi-tasking.