General Manager na Concentric LLC

Description

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Job Summary

The General Manager will be accountable for managing all aspects of operations, sales, service delivery, customer service as well as the overall financial performance of the self-perform service branch in the assigned territory. The General Manager is responsible for running and growing the business within the framework of the franchise and distributor agreements. Also, this leader will be responsible for: safety, hiring, employee training, business process to include inventory variances, building & vehicle maintenance. The General Manager reports to the Regional Vice President and generally supervises 8 or more employees.

Key Job Responsibilities:

· Responsible for safe, effective, and efficient operations.

· Drive effective operations and make changes to improve performance to ensure that contractual obligations are completed, and customer satisfaction is achieved.?

· Drive?accountability for key metrics performance indicators that move the business forward.

· Drive profitable growth through increased sales, optimized operations, and effective management?of assigned assets (people, financial and material). ?

· Lead all aspects of operations and service delivery and manage the overall financial performance?of the branches across the assigned territory.??

· Develop and implement strategic operating plans that meet or exceed the growth and?profitability objectives.

· Analyze operational processes and provide recommendations for improvements.

· Provide monthly guidance on financial performance and support communications of that performance.

· Implements required?changes on pricing and gross margins.

· Coach Managers on appropriate levels of operating and overhead expenses incurred in operations. ?

· Responsible for hiring, firing, advancement, promotion or any other change of status of other employees within the business unit.

· Build and support an environment that energizes team members to provide high quality, cost?efficient, customer-directed service and exceed performance targets.?

· Delegates responsibilities to the best qualified employees, enforces policies, procedures, standards, and training programs.

· Responsible for customer care and satisfaction.

• Key Performance Measurements:

· A score card that reflects performance in areas such as safety, growth to targets, EBITDA to Revenue, customer satisfaction, and employee engagement.

· Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.

· Growing year over year Revenues and unit volumes.

· Growing ILD % to totals and growth of accessories across developing opportunities.

· Driving key business initiatives as the customer needs change.

· Other key performance indicators as assigned.

Benefits
At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities and overtime potential!
• Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability coverage.
• 401K with match
• 8 paid holidays
• Full-time Employees receive 128 Hours of PTO Annually
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Requirements

· High School or GED Diploma required. Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience.

· Experience managing 10 or more service personnel and other support staff.

· Strong management and leadership skills.

· Excellent interpersonal skills and a collaborative management style.

· Excellent verbal, analytical, organizational, writing and presentation skills.

· Strong mechanical aptitude required, previous hands-on mechanical repair and/or troubleshooting experience preferred.

· Proven ability to thrive in a fast paced, technology driven service environment.

· Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.

· Extensive skills in Microsoft Office Products.

· Exceptional planning and organizational skills.

· Results-oriented and demonstrates the ability to work independently and in a team environment, occasionally lead and/or participate in cross-functional teams.

· Possess innovative leadership, communication, delivery, consultative, partnership, and team building skills.

· Willingness to travel up to 20% of time.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.