Product Strategy and Design Lead na AdventHealth

All the benefits and perks you need for you and your family:

-        Benefits from Day One

-        Paid Days Off from Day One

-        Student Loan Repayment Program

-        Career Development

-        Whole Person Wellbeing Resources

-        Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

The role you’ll contribute:

Help Us Shape the Future of Healthcare Technology

Are you a research-driven human-centered designer who thrives in fast-paced, collaborative environments where technology meets mission-driven impact? We’re looking for a Human-Centered Design Lead to join FORGE, AdventHealth’s IT innovation team, where we blend deep user empathy with real-world testing to shape digital solutions that truly matter.

This is not a role where research is outsourced or downstream — you will be the researcher. You’ll lead the discovery work that determines whether our technology ideas solve the right problems in the right ways. Rather than building new blue-sky products, you’ll spend your time deeply understanding how existing or in-progress solutions perform in the real world — with patients, clinicians, and care teams.

The Product Strategy & Design Lead owns the user experience for the portfolio of supported work. The lead is responsible for collecting and synthesizing insights, presenting strategic recommendations, and visualizing solutions to ensure team and stakeholder alignment. The lead represents the voice of the customer and ensures all decisions consider human behavior data and insights. They effectively translate business needs into a tangible customer-focused solution. They guide solutioning strategies and processes that assist the product team, leadership, and business stakeholders with road mapping. The Product Strategy & Design Lead is able to work independently on projects, with limited supervisor instruction.

The value you’ll bring to the team:

• User Research & Testing: You’ll own the end-to-end research process — from framing questions to leading ethnographic studies, usability testing, field interviews, and synthesis.
• Insight Translation: You’ll turn complex, messy human stories into actionable insights, journey maps, and service blueprints that guide product teams.
• Prototyping & Experimentation: Rapidly prototype concepts and scenarios (tools flexible — clarity over polish) to explore what works.
• Facilitation & Workshops: Plan and run inclusive sessions that elevate diverse voices and uncover new perspectives.
• Storytelling for Impact: Communicate your findings with clarity, empathy, and strategic influence across teams and leadership.

The expertise and experiences you’ll need to succeed:

KNOWLEDGE AND SKILLS REQUIRED:

• Demonstrates executive presence with excellent communication skills (verbal, visual & written)
• Design experience creating digital experiences for software and web applications
• Proficiency designing high-fidelity UI mockups
• Experience with agile methodology and software development workflows
• Ability to deliver a UX vision with a plan for iteration that actualize the larger vision over time
• A strong portfolio demonstrating conceptual thinking, creative problem solving and deliverables (e.g. user flows, wireframes, prototypes, user interface specifications)
• Ability to initiate and lead design discussions, and demonstrated experience in collecting and using feedback
• Experience with design sprint methodologies, or similar intensive solutioning workshop activities
• Knowledge of healthcare business objectives and strategies
• Knowledge of software development best practices
• Knowledge of testing and QA best practices
• Experience with SCRUM in an Agile environment

EDUCATION AND EXPERIENCE REQUIRED:

•              Bachelor’s degree in Visual/Graphic Design, Interaction Design/HCI, Visual Communications or related field. In lieu of a degree, minimum of 7 years relevant work experience and a current portfolio is required.

•              7+ years of experience gathering/leveraging insights from customers to inform design & business decisions as a product strategist, product designer, user experience designer, user researcher, or similar role.

EDUCATION AND EXPERIENCE PREFERRED:

•              Master's degree in Human Computer Interaction, MBA, or a related field

•              Experience working in healthcare information technology

•              Experience working in healthcare operations

•              Experience working in environment applying Scrum or Agile methodology