Training Specialist na Cowlitz Family Health Center

Description

At Cowlitz Family Health Center, the Training Specialist is an integral member of the organizational team. The Training Specialist is a healthcare professional who specializes in the use of Electronic Health Systems (EHS) and Electronic Health Record (EHR) software. They are responsible for training the quality, accuracy, accessibility, and security of patient health information. They are responsible for ensuring that staff have a deep understanding and knowledge of all systems utilized on a daily basis. They manage complex data while keeping up with ever-advancing technology and industry standards. This role will be responsible for the primary training throughout the CFHC facilities as well as the assignment of LMS modules that enhance employee learning. Additionally, they work closely with Healthcare providers, IT staff, and other stakeholders to ensure that the Electronic Systems are being used efficiently and effectively to enhance patient care, safety and communication.

The ideal candidate will have a strong background in adult learning principles, instructional design, and training facilitation. They will work closely with department leaders, subject matter experts, and employees to assess training needs, track progress, and continuously improve learning outcomes. Additionally, the Training Specialist will be responsible for maintaining training records, evaluating program effectiveness, and ensuring compliance with required certifications and regulatory training requirements. This role will work closely with Risk and Compliance to assign mandatory online trainings that meet regulatory compliance requirements.

Success in this role requires excellent communication, organizational, and project management skills, along with the ability to create an engaging learning environment that fosters professional growth and supports the organization’s mission.

?DUTIES AND RESPONSIBILITIES:

• Designing and implementing organizational learning structure within CFHC. This may involve working with stakeholders to determine their needs and requirements, configuring the system to meet those needs, and testing the system to ensure it is functioning properly.
• Train new hires on company systems related to Payroll processing, policies and procedures during New Employee Orientation (NEO).
• Providing training and support to healthcare providers and other staff on the use of systems. This may involve conducting training sessions, creating documentation and other resources, and answering questions and troubleshooting issues as they arise.
• Work closely with end-users to understand their needs and translate them into user adjustable systems platform configurations.
• Work with Department Heads to develop and implement workflow changes to enhance user experience and productivity.
• Working closely with IT staff to ensure the systems and technologies within the organization are integrated.
• Participate in the development and implementation of policies and procedures related to the use of the LMS.
• Assisting with the analysis and reporting of data from the EHS to support clinical and administrative decision-making.
• Develop and maintain custom reports and dashboards as needed. Support data integrity and compliance with regulatory requirements.
• Staying current on developments and updates to the technology systems, as well as best practices in healthcare informatics.
• Monitor for new hire and annual competency to ensure all staff are trained and understand CFHC and regulatory compliance requirements.
• Trainer for Billing and Finance system platform navigation.
• Trainer for all Patient Service Representatives regarding patient scheduling and registration.
• Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
• Create and execute learning strategies and programs.
• Design and develop in-house training programs.
• Inform employees on scheduled training and track their progress.

SUPERVISORY RESPONSIBILITIES: None

DESIRED EDUCATION, SKILLS AND EXPERIENCE:

• An Associate’s Degree, in a relevant field such as healthcare systems, computer science, or a related field (Required). Bachelor’s Degree preferred.?
• Strong technical skills and experience with computer systems and technologies, including experience with data analysis and reporting tools.?
• EHS Training Required upon hire.
• Clinical background and medical terminology experience is a plus for qualified candidates. ? ?
• Strong problem-solving and analytical skills, with the ability to identify and address issues and challenges related to the EHS.?
• A thorough understanding of healthcare processes and workflow and the ability to apply this understanding to the design and implementation of the technology systems. (Preferred)?
• Knowledge of HIPAA and other healthcare data privacy and security regulations.?

PHYSICAL DEMANDS:

• The employee will be required to regularly sit or stand at a desk, in front of a computer for prolonged periods of time throughout the workday.
• The employee will be required to communicate verbally on a regular basis in-person, by telephone or through video.
• Specific vision abilities required by this job include close vision and working with multiple computer monitors.
• The employee will regularly perform writing, keyboarding, reaching, and other manual dexterity tasks typical of an office environment.
• The employee may be required to lift, push, pull, stoop, kneel, crawl, and bend during course of work.
• The employee may lift and/or move up to 25 pounds

Cowlitz Family Health Center is an Equal Opportunity Employer. The employment policies and practices established by the organization for all job positions are outlined in the Personnel Policies.

This description is intended to describe the essential job functions and the essential requirements for the performance of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.