Cargo Account Executive na United Cargo

United Cargo is the air cargo division of United Airlines, providing shipping services through its extensive global network. We handle a wide range of goods, from industrial products to mail to temperature-sensitive pharmaceuticals. As an industry leader, we prioritize operational performance, outstanding customer service, and digital innovation to meet modern shipping demands.

Please submit resume/CV in English 

Job Overview and Responsibilities

The Cargo Sales Account Executive is responsible for outside sales, account management and development to drive revenue growth and ensure customer satisfaction.  The AE will be responsible for introducing cargo product in the market, maintaining sales and high standard of service to customers. Must be enthusiastic, self-starter and solutions oriented. Must stay current on competitive landscape, ensures leadership role for United Cargo in the industry.

• Ability to develop contacts into clients creating long-term business relationships. Proactively solicits cargo business from present and prospective accounts to achieve and exceed revenue goals:

• Makes frequent in-person sales calls.
• Responsible for mid-term, long-term and export selling, consignee sales and import sales. 
• Creates and maintains account profiles in United systems.
• Creates awareness of all UA products and services in the area to magnify market influence and generate future sales.

• Builds and maintains all-around industry knowledge including freight forwarding, airlines and commercial sector. Stays current on competitive landscape, studies market conditions to pinpoint new breaks, prospects and/or possible threats.
• Provides total and efficient service to accounts. Takes ownership of account management and relationship management for assigned segment. Maintains creative business development approach ensuring balanced advocacy for business and customer needs.
• Maximizes cargo revenues by developing account business plans and forecasting. Facilitates Quarterly Business Reviews (QBR) as appropriate.
• Responsible for rate negotiations and implementation including ad-hoc capability. Actively manages customer allotments. Supports network optimization tools and processes. Partners with Freight Accounting for rate/billing oversight
• Experienced in managing a diverse range of customers who pose a high volume of needs/demands with diplomacy. Maintains enthusiastic, solution-oriented outlook. Takes a pro-active approach to problem solving working closely with customers and/or colleagues to offer solutions, recommend changes or modifications.  
• Computer skills: ensures accurate and compliant record keeping in designated systems. (i.e. utilizes Salesforce.com for documentation and to uncover sales opportunities and “closes” or supports network optimization. Promotes emerging technology such as online bookings.
• Observes and reports on the marketplace, promotions and competitive rates. Partners with Marketing, Pricing, Cargo Strategy and other teams to develop and/or propose options to improve UA’s position.
• Supports and communicates company and divisional goals.
• Excellent written and verbal communication skills. Good reading comprehension skills. Communicates accurate information and ideas via a wide range of media/mediums to various audiences.
• Collateral assignments, additional duties as needed.
• Solution-oriented problem solver who looks to team with and influence work groups across the organization. Seeks to gain support to drive revenue and provide customer satisfaction together with Operations, Quality Management, Contact Centers, Business Partner Program, Pricing, Accounting, Capacity and fellow Sales team members.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

What’s needed to succeed (Minimum Qualifications):

• Secondary school qualifications or equivalent

• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

• Sales experience with direct customer contact

• Knowledge of cargo sales/freight forwarding industry, logistics or operations education

• Professional appearance

• Full, clean German driver’s license

• Some overnight travel is required to attend industry events:

   

  Representing UA at Industry events

   

  Customer meetings and workshops

   

  Internal meetings and training

• Must be legally authorized to work in Germany for any employer without work sponsorship.

• Successful completion of selection process required to meet job qualifications.

• Reliable, punctual attendance is an essential function of the position.

What will help you propel from the pack (Preferred Qualifications):

• Bachelor’s Degree or equivalent experience desired
• SalesForce.com, airline booking system experience.