Office Assistant na High Country Behavioral Health

Join our compassionate team and be the crucial first point of contact for clients seeking life-changing behavioral health treatment. Under the direction of the Administrative and Clinical Directors, the Office Assistant plays a vital role in ensuring clients gain prompt and seamless access to care. This position requires exceptional communication skills to interact professionally with the public, combined with a high level of accuracy in recording and processing the information essential for patient care coordination and insurance billing.

Hours Per Week Maximum of 29 hours

Daily Schedule 8:00 AM to 1:30 PM, Monday through Friday

Key Responsibilities & Essential Duties

The ideal candidate will manage the administrative workflow and support the clinical team by performing the following essential functions:

I. Client & Front Office Management

• First Impressions: Professionally, courteously, and warmly receive and greet all clients and caregivers during intake and throughout their visits.
• Workflow Coordination:  Prioritize the daily schedule prep to maintain a productive workflow, ensuring clients' needs are addressed efficiently.
• Checkout & Scheduling: Assist patients during checkout, accurately collect co-payments, and ensure all follow-up treatment is properly scheduled.
• Space Management: Maintain a clean, tidy, and organized workspace, front office, and patient waiting areas throughout the day.

II. Records, Billing, & Compliance

• Confidentiality: Strictly comply with HIPAA standards and maintain the highest level of confidentiality in all patient interactions.
• Data Integrity: Maintain accurate paper and electronic records, updating patient information promptly as needed.
• Financial Processing: Record and verify client insurance information, assist in insurance pre-approvals to secure billable services, and complete/update deposit spreadsheets for daily processing.

III. Clinical & External Support

• Team Communication: Relay information efficiently between patients and clinical staff, providing timely updates as necessary.
• Referral Management: Collaborate with external agencies to facilitate smooth patient referrals.
• Medical Assistance (As Assigned): Assist the HCBH Medical team by helping with the collection of Urinalysis (UA), cheek swabs, blood draws, pregnancy tests, and injections, as assigned.

Candidate Qualifications and Experience 

• High School Diploma or Equivalent.
• Knowledge of state and federal regulations, policies, and procedures governing accounting, medical billing, and financial recordkeeping.
• Knowledge of general accounting principles and ability to produce, read and analyze financial reports.
• Proficient in Microsoft Office Products; knowledge and ability to operate various office equipment
• Ability to maintain confidentiality, professionalism, and customer service in all interactions
• Ability to solve practical problems and deal with a variety of variables 
• Ability to accurately manage and prioritize multiple tasks in a fast-paced environment
• Successful completion of HCBH pre-employment screening and background check.
• Has the ability to communicate effectively orally and in writing.

Benefits 

• Competitive Salary

Who We Are 

Since 1986, our non-profit organization has been committed to providing rural communities in Wyoming and Idaho with affordable access to life-changing behavioral services. Our team of licensed professionals are devoted to the application of therapeutic methods that enhance the lives and well-being of our clientele through counseling, case management, medication management and crisis services.

It is our Mission to effectively listen, guide, and teach those who are at a crossroad in their lives how to build healthy relationships, regulate emotions, and manage stress in order to reduce suffering and reach their potential for happiness and well-being.

While performing the duties of this job, the employee is required to walk, stand, sit, and use their hands. Occasionally stoop, crouch, or kneel. The employee must occasionally exert or lift up to 25 pounds.

High Country Behavioral Health is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. High Country Behavioral Health celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop, and retain the most talented individuals to join our team.