Guest Relations Manager na Hilton Hotels & Resorts

%3Cp%3E%3Cstrong%3EAbout Hilton Melbourne Little Queen Street%3C/strong%3E%3C/p%3E%0A%3Cp%3EHilton Melbourne Little Queen Street combines old world charm with modern luxuries! This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting %26amp; event spaces.%3C/p%3E%0A%3Cp%3E%3Cstrong%3E%3Cbr%3EAbout the role%3C/strong%3E%3C/p%3E%0A%3Cp%3ELeading the way with your passion for hospitality and customer service you will be responsible for mentoring and coaching the team of Front Office Guest Service Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service. %26nbsp;Reporting to the Front Office Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis. Your daily duties will include:%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3EAssisting the Front Office Manager with the management and support of daily Front Office Operations%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EManage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EHandle guest requests, inquiries and complaints promptly%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EHandle any management issues or emergencies that arise, record and resolve as necessary%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EAssisting with Maintenance and Housekeeping related concerns outside business hours%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EAssisting with Reservations quality checks and inventory management%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EMaximise sales revenues through up-selling and marketing programs within the department%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EEnsure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cstrong%3E%3Cbr%3EWhat are we looking for?%3C/strong%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3EA minimum of 1 year experience in a leadership front office role in a similar sized hotel%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EFluent in English and able to communicate professionally with guests and team members, both in person and over the telephone%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EExcellent leadership, inter-personal, training and development skills%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EA passion for delivering exceptional guest experiences%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EDemonstrated ability to resolve problems and conflict, and work efficiently under pressure%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EWell-presented, organised and calm personality%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EHigh level of IT skills, including Excel and Word%3Cstrong%3E%3C/strong%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cstrong%3E%3Cbr%3EHilton Employee Benefits%3C/strong%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3EWorldwide travel discounts at unbelievable rates for you and your friends and family!%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E25% off Food %26amp; Beverage in the hotels.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EFree dry cleaning for your uniform%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EFree access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EA workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3ETeam Member Recognition Programs, including monthly celebrations and quarterly team events.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EHilton%27s 2030 corporate social responsibility goals, volunteering and community engagement opportunities.%3C/li%3E%0A%3C/ul%3E Candidatar-se agora