BUSINESS OFFICE TRAINING SPECIALIST na Slocum Dickson Medical Group

Description

JOB SUMMARY: The Business Office Training Specialist is responsible for educating, evaluating, coaching, and motivating staff ensuring employees receive adequate and ongoing training. Collaborating with other departments to draft informative memorandums outlining processes affecting the business office staff. Develop and train new and current employees to ensure all business office staff are proficient in all aspects of their role. Responsible for the timely and accurate entry of patient demographic and insurance information into the EPIC system. 

DUTIES & RESPONSIBILITIES:  

1. Responsible for the development and updating of our Patient Service Representative and Business Office staff training.

2. Collaborate with other departments to maximize efficiency in development of training.

3. Routinely meet with staff to discuss difficult aspects of the position and how they may be able to improve.

4. Responsible for training of new team members starting the position. Building and distributing tip sheets on workflows.

5. Responsible to perform rounds of the reception desks to ensure training policy and procedures are being followed.

6.Responsible to update current and the development of new Policies and Procedures relative to the department. 

7. Responsible to ensure the completion of all reception work queues that house errors due to improper check-in, reeducating and performing competency evaluations of staff to ensure new employee and on-going training is completed and provides input into training materials. Assists the Business Office staff with registration errors that result in claim denials.

8. Keep current on all insurance updates/bulletins and attend Registration and Business Office meetings as requested. 

9. Develop and implement processes for increasing front desk collections through training.

10. Participates in all system conversions/upgrades and identifies/oversees key staff to support the implementation of new workflows.

11. Responsible for communicating with Physician’s and Department Heads any issues regarding the Business Office Team. 

12. Responsible for participating in opening, mid day and closing procedure for Business Office cashout ensuring accuracy.  

13. Exhibit excellent communication, organizational and customer service skills. Maintain a professional appearance and display      a positive attitude.

14. Responsible to perform additional duties as assigned. 

15. May be exposed to hazardous drugs. 

16. Attends OSHA training upon initial employee orientation and annually completes an OSHA competency.

RELATIONSHIP WITH OTHERS:  Must work effectively with fellow team members, Business office staff as well as leadership. Will work directly with other departments such as Clinical, Contracting, Data, as well as Providers.

Requirements

EXPERIENCE AND TRAINING:  Graduated from High School or completed GED requirements. EMR and insurance knowledge preferred. Skilled in Microsoft products including word and excel. Previous training or supervisory experience required. 

PHYSICAL REQUIREMENTS: Requires sitting, standing bending and reaching. May require lifting up to 20 pounds. Requires manual dexterity sufficient to operate standard office equipment such as computer, fax, calculators and telephone. Requires normal hearing and vision.