Office Manager - Lampton Love Generator Division - Richland, MS na Ergon, Inc

PLEASE NOTE: Pay ranges or amounts listed on third-party job sites are not provided by Ergon Inc., or affiliated companies, and may not reflect actual compensation. Pay will be discussed during the interview process and is based on qualifications and experience.

Position Title: Office Manager – Generator Division

Reports to: Generator Division Branch Manager

Lampton Love Gas Company in Richland, MS is a family-owned business with more than 70 years of experience serving homes and businesses across the Southeast. With over 30 locations in 5 states, we are a relationship-driven organization built on strong connections with our employees, customers, and communities. As part of the Ergon family of companies, we combine the responsiveness and personal touch of a family business with the resources and professionalism of a larger organization. Our culture emphasizes safety, integrity, and teamwork, and we are dedicated to supporting employee growth while delivering exceptional service.

Job Summary:

The Office Manager at our Generator Division is responsible for providing friendly and efficient customer support by answering calls, processing payments, creating delivery orders, while also performing a combination of office and warehouse tasks, all with a professional and helpful attitude.

Key Responsibilities:

• Answer incoming phone calls in a courteous and professional manner
• Respond to customer questions, concerns, and requests accurately and efficiently
• Maintain a calm and helpful attitude, even in challenging situations
• Perform general office duties such as filing, scanning, and data entry
• Setting up accounts after obtaining information from customers
• Accept cash, check, and credit card payments from customers
• Maintaining our Facebook page daily
• Receiving merchandise into Cargas
• Help with monthly merchandise inventory
• Handle banking
• Calling on customers for account receivables
• Setting up generator shipments
• Maintaining the office appearance
• Help with scheduling jobs
• Able to operate a forklift

Qualifications:

• High school diploma or equivalent required
• Strong verbal and written communication skills
• Friendly, patient, and professional demeanor
• Ability to handle multiple tasks at once
• Basic computer and typing skills
• Prior customer service experience is a plus

Employee Benefits:

• Competitive pay
• Medical, dental, vision & life insurance
• Short Term and Long Term Disability
• 401(k) with company match
• Paid time off
• Holidays
• Propane discount
• Supportive team, long-term stability, and room to grow

At Ergon Inc., we live by our core values:

• Empowered Service: Together, we're committed to delivering unparalleled service. We do what's right, provide solutions, and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. That's empowered service.
• Selfless Leadership: We lead with compassion and put those around us before ourselves. We don't say we're experts; we demonstrate it through technical expertise, category innovation, and care for what we do. We call this selfless leadership.
• Purposeful Growth: We believe employee and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has continually reinvested tremendously back into the business, not just growing for the sake of growing but growing carefully and strategically.
• Respectful Relationships: Together, we foster a culture of respect, acceptance, and diversity of ideas and people. Our differences make us stronger. We're united by our shared values, constantly forging respectful relationships.

Come join the Ergon team!

Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.

We are an EEO/AAP employer.

Job Role: Office Manager – Generator Division

Location: Richland, MS

Employment offer contingent upon pre-employment drug test, background check, and MVR.