Technical Program Manager - Security Product Documentation na Oracle
Oracle · Austin, Estados Unidos Da América · Onsite
- Senior
- Escritório em Austin
The Technical Program Manager, Security Product Documentation reports to the Director of Security Products and Services and serves as the central coordinator of security knowledge and information across Oracle’s global physical security organization. This leader oversees a team of CAD operators and technical writers, driving the structured creation, cataloging, and stewardship of all security documentation, from standard drawing sets (design, build, and as-built), and security design templates, to compliance and audit records, technical playbooks, and training materials.
This role is responsible for establishing, automating, and continuously improving documentation frameworks to ensure technical content remains current, accurate, and accessible. In addition to managing the document lifecycle, the manager creates and maintains operational runbooks, user training guides, and process documentation to support security technology rollouts and regulatory audits.
Through championing process efficiency, digital transformation, and automation of documentation workflows, the manager enables Oracle teams to access and leverage security knowledge, supporting operational excellence and compliance for GPS initiatives worldwide.
Responsibilities
SCOPE OF RESPONSIBILITY, IMPACT OF DECISIONS, AND DEGREE OF SUPERVISION:
In this role, you will operate with wide latitude as the global documentation lead for Oracle’s physical security initiatives. Your decisions will shape the structure, accessibility, and quality of all official security documentation, directly supporting regulatory compliance, operational training, and global project delivery. High autonomy is expected in setting document standards, driving the use of automation, and overseeing audit documentation processes, with direct input into leadership strategy.
- Oversee lifecycle management of all security documentation and knowledge resources, driving standards, automation, and content integrity.
- Lead team responsible for creating, maintaining, and optimizing design sets, templates, training materials, and compliance/audit archives.
KEY RESPONSIBILITIES:
- Establish and continuously improve documentation frameworks, including structured templates, version control, and automated workflows, for all security knowledge artifacts.
- Build and maintain self-service documentation portals, integrating content search, access controls, and update notifications to streamline knowledge sharing.
- Oversee the creation, cataloging, and archiving of standard drawing sets, as-builts, compliance records, and technical templates to ensure regulatory audit readiness.
- Develop and automate processes for scheduled content review, policy updates, and audit reporting, reducing manual work and ensuring up-to-date resources.
- Lead the production of user guides, training courseware, and operational runbooks that support global project rollouts and technology adoption.
- Collect feedback, usage analytics, and compliance data to improve content quality, discover gaps, and enhance accessibility for all stakeholders.
- Mentor technical writers and CAD operators, fostering a culture of quality, knowledge sharing, and innovation in documentation delivery.
- Serve as primary point of contact for audit, compliance, and legal teams regarding documentation evidence and certification support.
- Collaborate with engineering, operations, and project teams to capture expert knowledge and ensure accuracy for new deployments and technology changes.
KEY SKILLS AND REQUIREMENTS:
- Bachelor’s degree (or equivalent experience) in Technical Communication, Engineering, Architecture, Information Systems, or a related field; advanced degree preferred.
- 7+ years of experience managing technical documentation or knowledge management teams, ideally in a global technology, security, or regulated enterprise environment.
- Proven track record building and automating lifecycle content management workflows using enterprise documentation solutions
- Demonstrated ability to lead multi-disciplinary teams, including CAD operators and technical writers, in structured documentation delivery.
- Depth in business process mapping, process automation, and business process reengineering (BPR) with experience driving continuous improvement projects.
- Solid knowledge of regulatory, audit, and compliance standards (SOC 2, ISO 27001, PCI DSS, GDPR, etc.) as they relate to documentation and recordkeeping.
- Familiarity with interoperability, building code compliance, security design/standards libraries, and managing drawing sets in enterprise environments.
- Knowledge of JIRA and other common documentation/collaboration tools.
- Ability to write and maintain technical documentation and training materials for security systems (e.g., ONTIC, Everbridge, global security applications).
- Experience working in large application environments.
- Ability to continually improve documentation and training based on feedback and system changes.
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Qualifications
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $90,100 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
