Branch Manager na Johnstone Supply

Who is Johnstone?

Johnstone Supply is a wholesale distributor catering to professional HVACR contractors, offering the industry's largest selection of equipment and genuine OEM parts. With 11 locations across New Jersey, Lower New York, and Staten Island, we are dedicated to our work and believe in the power of growing together. By fostering partnerships with our employees, customers, and the community, we help each other thrive and achieve success.

Key Responsibilities

• Lead and develop sales strategies to expand into new markets, strengthen competitive position, and ensure exceptional customer service.
• Build and maintain strong customer relationships by understanding needs, providing product recommendations, and ensuring prompt service and follow-up.
• Oversee daily sales, service, and operational activities including order processing, shipping, and recordkeeping.
• Stay informed on industry trends and product innovations to support business growth and customer satisfaction.
• Handle and resolve customer concerns in a professional, timely manner.
• Engage team members in planning and process improvement to drive efficiency and quality.
• Coach, mentor, and develop staff through ongoing feedback, training, and performance management.
• Support recruitment, onboarding, and employee development efforts in partnership with management and HR.
• Continuously pursue professional growth and share knowledge to enhance team performance and service excellence.

Education, Experience & Skills

• Bachelor’s degree preferred; 8+ years of progressive management experience preferred, ideally in the HVAC/R wholesale industry or a related field.
• Strong understanding of modern management practices and leadership principles.
• Ability to interpret business and technical information, including industry publications, regulations, and reports.
• Solid analytical and mathematical skills, with the ability to apply data and metrics to business decisions.
• Proven ability to manage multiple priorities and projects in a fast-paced environment, while providing clear updates and meeting deadlines.
• Proficient in Microsoft Office Suite; experience with Eclipse order processing systems is a plus.
• Valid driver's license

Benefits:

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:

• Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Employer subsidized medical, dental, and vision plans.
• Employer paid life insurance and AD&D
• Employer paid short-term disability
• 24/7 Access to virtual care/telehealth options, and Parental Time Off
• Flexible spending accounts (FSA)
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement, up to $5,250 per year
• Employee referral bonus program – earn up to $4,000 per year
• Employee service milestone recognition program
• Employee discounts on products & retail discounts
• Bi-weekly pay days on every other Friday 
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We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience. 

Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

EOE & E-Verify Participating Employer.