- Professional
- Escritório em Rochester
Management reserves the right to change the essential duties of this position description from time to time as necessary
POSITION OVERVIEW:
This position will supervise and lead hotel operations including housekeeping, front desk and call center in a manner that meets or exceeds company standards for guest service and satisfaction, team member morale, business needs/demands, product quality, and quality assurance. The supervisor must also ensure the quality of service in all guest and team interactions in order to provide the highest level of guest satisfaction and guest retention. This leader will further ensure that the highest level of room cleanliness & service is consistently delivered in order to provide the best possible guest experience for all hotel guests. This position will emulate a positive, upbeat, and heartfelt demeanor in order to deliver memorable and rewarding experiences.
This position ensures the confidentiality, security and accuracy of guest’s and team member’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.
SUPERVISORY RESPONSIBILITY:
This position may require limited time supervision of hotel staff.
ESSENTIAL FUNCTIONS:
The essential function of the Hotel Dual Rate Supervisor includes but is not limited to:
Provide an environment where motivated people want to join, learn, do their best, and advance.
Build strong relationships, and coordinate, with all other departments.
Establish a high level of trust and mutual respect with team members to reduce turnover and build engagement and encourage growth and advancement.
Be visible and available to all team members while maintaining an open-door policy.
Ensure a positive environment with team members through the use of recognition and reward programs.
Support, involve, and encourage Soaring Service meetings and events to encourage team member engagement.
Issue room assignments to housekeeping team members, reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Be aware of individual and team performance compared to goal throughout the housekeeping shift.
Make changes to room assignment and job assignments as needed throughout day and week.
Train team members and direct the work flow and processes of the Front Desk.
Ensure team members have knowledge of hotel property, local attractions, and hours and operations of hotel outlets and services.
Ensure compliance with accident/loss prevention programs, standard operating procedures, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Maintain and supervise compliance and understanding of current SOPs
Creating team goals ensuring that productivity meets guest and company expectations.
Benefícios adicionais
