Teller Supervisor Bay Waveland 5026 na Keesler Federal Credit Union

JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!

Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short Term & Long Term Disability Benefits 

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS  

Position:         Teller Supervisor

Department:  Retail Operations

Reports To:    Branch Manager

FLSA:             Non-Exempt                                                                           Grade 8

 SUMMARY:

Ensures the effective and efficient operation of the Teller line. Supervises all TSRs (Teller Service Representatives) assigned to the branch.  Responsible for coaching, counsels and evaluates team member performance and ensures their conduct is in accordance with current operating procedures and service standards. Mentors and provides on the job training for new TSR Team Members, and ensures all TSRs completes required training. Responsible for the overall operation of the Teller line, making daily decisions as to scheduling staff, work methods employed, and staffing within established guidelines. Acts as the first point of escalation for teller overrides and for policy exceptions for acceptance of negotiable instruments and placing deposit holds. Provides direct oversight to Tellers to ensure that cash controls are followed and that dual control is utilized in accordance with credit union policy and procedures. Refers unusual questions of policy to the Branch Manager or Assistant Branch Manager. Stays abreast of KFCU policies and procedures.

SUPERVISORY RESPONSIBILITIES:

Oversees the job duties of TSR’s within limited scope of responsibility. Supervises the branch team in absence of the Branch Manager.

ESSENTIAL FUNCTIONS:

• Serves as the principal teller (foremost expert at the branch) with an extensive working knowledge of:
• Internal control procedures, consistently practicing dual control.
• Processing member transactions, researching member accounts, assisting with complaints, discrepancies, and problems members may have.
• Balancing the vault and/or cash drawer daily, ordering cash from the Federal Reserve for disbursement to the tellers, CDMs, TCR’s and ATMs.
• End of day procedures to include balancing disbursed checks, check batches, and bonds.
• Processing night drop, ATM deposits & mail deposits.
• Supervises all override authorizations to ensure the credit union and the members are adequately protected.
• Performs monthly coaching sessions for tellers to meet personal, departmental, and organizational goals, including documenting and tracking progress and results.
• Maintains a high level of productivity by meeting or exceeding established goals set by Branch Manager and Regional Director.
• Supports sales directives and develops team to meet their goals. Keeps track of sales reports and keeps team informed of their progress. Identifies low performers and provides them with the tools need to meet their goals. Identifies high performers and provides recognition.
• Implements and oversees the use of services standards as set forth by the credit union.
• Maintains teller balancing records, teller time records, and discipline reports for each teller and tracks member feedback to ensure records are available for coaching and evaluation.
• Continually evaluates work performance of TSR’s, conducts annual performance evaluations and makes recommendations to Branch Manager or Assistant Branch Manager.
• Provides assistance in researching outages. Counsels tellers on outages providing disciplinary forms as necessary.
• Audits the Cash Dispense Machines (CDMs), Teller Cash Recyclers (TCR’s), ATM’s, cash boxes and Vault as required.
• Maintains security over cash and other valuables in accordance with established procedures. Implements and ensures compliance of dual control procedures by all staff.
• Maintains proficiency in all computer systems necessary to perform the job satisfactorily.
• Upholds all member information in strictest confidence.
• Assists in security alarm checks and ensures alarms are in working order.
• Responsible for keeping tellers informed of all new policies and procedures.
• Orders supplies for teller line and ensures that TSRs are keeping their work areas neatly organized and adequately stocked with supplies.
• Responsible for changing and logging bait money annually on all cash boxes and all vaults required having bait money.
• Responsible for compliance with all Federal regulations including Currency Transaction Reporting (CTR), Suspicious Activity Reporting (SAR), Suspicious Incident Reporting (SIR), Bank Secrecy Act (BSA), Red Flag Program and Office of Foreign Assets Control (OFAC).
• Orders and statuses ATM and Debit cards through Card Creation Wizard. Handles ATM and Debit card disputes and fraud disputes.
• Completes, with an acceptable grade, all training for this position as directed by management and actively participates in training classes.

Other Duties and Responsibilities:

• Performs first line maintenance and balancing of ATMs.
• Oversight of processing and balancing of the night drop depository transactions.
• Performs Western Union requests.
• Assists in upholding the branch appearance (interior and exterior) and to maintain a clean and orderly workspace.
• Miscellaneous duties as assigned.

Knowledge & Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A high school education or GED. Associates Degree preferred.

Experience and Other Requirements:

• One to three years of similar or related experience; two years’ experience as a KFCU Teller required.
• Demonstrated ability to make sound decisions based on current guidelines and policies.
• Demonstrated ability to understand and implement changing teller policies and procedures.
• Satisfactory completion of Teller training and demonstration of Teller knowledge.
• Must maintain proficiency in all computer systems necessary to perform the job satisfactorily.
• Must maintain confidentiality and dependability.
• Demonstrated ability to operate PC equipment, teller terminals, various printers, calculator, and currency counter accurately and at a generally accepted rate of speed.   

Interpersonal Skills:

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

 Computer Skills:

• Extensive use of personal PC required.
• Must be proficient in Microsoft Word, Excel, and Outlook e-mail.
• Must be able to navigate the internet to search for data and be able to complete online forms.
• Somewhat knowledgeable of emerging computer technology, such as mobile devices, imaging technology, and social media.
• Familiarity with home banking and bill paying services.

 Certificates, Licenses and Registrations:

• Sales and Service Standard

 PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual is regularly required to stand and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear.  The individual is frequently required to sit; kneel, crouch, or stoop.  The individual is occasionally required to lift and/or move 10-15 pounds. 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Extensive use of desktop computer is required.  The noise level is that of a normal office environment.  When the branch lobby is busy, elevated noise levels are present.

DECLARATION:

The human resources department retains the sole rights and discretion to make changes to this job description.