Expression of Interest, Travel Sales Consultant | Journey Beyond na Journey Beyond

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort. 

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About You

Are you passionate about the tourism industry and excited by the prospect of discussing travel and new experiences?

If you thrive on helping people plan unforgettable holidays and possess excellent communication and interpersonal skill, we want to hear from you! We’re looking for someone who is computer savvy and eager to learn new systems, with exceptional attention to detail and a knack for effective problem-solving. The ideal candidate will be able to work under pressure, managing a high-volume workload while delivering a consistent and high level of customer service. Previous experience in a similar role, along with a familiarity with reservations systems, is highly desirable but not mandatory.

If all the above sounds like you, register your interest to join us in creating extraordinary experiences for our customers!

About The Role

As our business continues to grow, we are thrilled to offer exciting opportunities for customer-focused and sales-driven individuals to join our Travel Centre team in Adelaide in the new year. This full-time position provides a flexible 7-day roster cycle, along with the possibility of working from home one day a week, once you’ve successfully completed your probation.

In this role, your primary responsibility will be to deliver a comprehensive travel experience service that truly exceeds our guests’ expectations. As a Travel Sales Consultant, you’ll pay a vital role in shaping the beginning of our guests’ unforgettable journeys.

Key responsibilities will include:

• Initially, your time will be spent getting to know our team, learning about our amazing products, using our booking systems, and buddying up with one of our talented Travel Sales Consultants.
• You will offer exceptional customer service to assist our guests with their holiday of a lifetime through our various communication platforms including over the phone, via email or on webchat.
• Using your creativity and passion for the tourism industry, you will provide our guests with a suite of information relating to our products and offer personalised solutions and package options depending on our guests needs.
• You will be an expert in your field and a product ambassador, all while working towards and achieving your individual plus team KPI's

What We Offer

• An extensive onboarding and training program
• Flexibility to work across a 7-day roster cycle
• One day a week work from home options after passing probation
• Generous discounts on Journey Beyond travel and experiences
• Study Assistance Policy
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Flexible working environment

How to Apply

If you're passionate about travel and ready to make a meaningful impact, we invite you to become a part of our team! Register your interest for our intake early next year.

Apply now. Join us!

Successful candidates are required to provide a current National Police Clearance.

A pre-employment medical may be required as part of the recruitment process.