- Professional
- Escritório em Apodaca
The Logistics and Order Management Agent plays a key role in ensuring the efficient movement of goods and seamless exchange of information across both local and international operations. This versatile position combines hands-on logistics activities—such as receiving, shipping, and inventory management with administrative and customer service functions, supporting teams in Canada, the United States, and Mexico.
Key Responsibilities
Back-Office & Administrative Support
- Enter customer orders into CRM and ERP systems.
- Track order status and ensure timely processing.
- Input and update sales opportunities in CRM (e.g., Salesforce).
- Collaborate with sales teams to maintain accurate pipeline data.
- Support USA-based back-office team with administrative tasks.
Logistics Operations
- Receive and inspect incoming goods or raw materials.
- Verify quantities and quality upon reception.
- Notify relevant departments (Support, Logistics, etc.) of received items.
- Prepare and pack orders for shipment, ensuring compliance with air freight and international standards.
- Produce and manage shipping documents (proforma invoices, packing lists).
- Maintain inventory accuracy using ERP systems.
- Monitor stock levels and communicate potential shortages.
- Coordinate domestic and international shipments.
Mexico Imports & Exports
- Manage import and export activities to and from Mexico, ensuring adherence to international trade laws and customs procedures, including a thorough understanding of various customs regimes.
- Analyze and interpret Mexican import documentation (e.g., pedimentos, invoices, certificates) to validate proof of import and ensure accurate record-keeping.
- Understand Mexico’s international trade processes, including tariff classifications, Incoterms, and cross-border logistics and transport strategies.
Ideal Profile
- Education: Professional diploma in logistics, office administration, or field related to international business.
- Experience: Prior experience in shipping, receiving, and administrative support.
- Languages: Fluent in English and Spanish (spoken and written).
- Technical Skills: Proficient with ERP systems (SAP, Oracle, NAV), CRM platforms (Salesforce), and Microsoft Office.
- Soft Skills: Autonomous, detail-oriented, organized, and a team player.
- Physical Requirements: Good physical condition for manual tasks.
- Communication: Comfortable in cross-functional and multicultural environments.
