Sales Administrative Assistant na Roberts Resorts & Communities

Description

About Roberts Resorts & Communities:

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Ready to join our team? Fill out an application and tell us why you are the right person for this role! 

What you'll do:

• Greet & establish rapport with residents and prospective residents, receive community comments, suggestions, and complaints, and forward to the appropriate Manager.
• Order marketing materials and create packets for prospects. 
• Perform administrative functions, including answering phones, text messages, social media messages, typing, copying, and filing.
• Entertain, greet, impress, and answer questions from unsold prospects who visit the office seeking a walk-through of model homes before booking a property tour. 
• Collect supporting documents to complete underwriting applications.
• Assist with move-ins and move-outs.
• Assist with the implementation of resident relation “fun fund” activities/events.
• Forward all customer service requests to the appropriate Manager.
• Post content on social media and answer comments and messages.
• Creates monthly Newsletter, resident birthdays, fun fund event invitations, updates on the farm.
• Answer and direct phone calls, qualifies leads and schedules property tours, handle prospecting calls and first-time introductory calls.
• Send informative emails to interested prospects.
• Make sure all offices and model homes are kept clean and presentable and keep the office materials and beverages stocked.? 
• Assemble/order/create gift baskets for all move-in customers.
• Constantly promote interest in Roberts Communities by presenting a positive attitude and having a great rapport with current residents to encourage in-park referrals.
• Inspect Model homes, ensuring they are clean and in showable condition, stocked with marketing material.
• Assist Sales Manager on projects, including Sales Events and tradeshows.
• Direct Service requests to Project Team.

 All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 

Requirements

The right person will:

• Strong Relational Skills 
• Thoroughness and an Attention to Detail 
• Excellent and Attentive Customer Service 
• Must be resourceful and able to find solutions when issues arise 

Benefits:

• Medical, Dental, and Vision 
• Employer Paid Life Insurance 
• Voluntary STD, LTD, Life, Accidental, and Critical Illness  
• PTO and 10 Paid Holidays 
• 401(k) 
• Working in an inclusive community 
• Complimentary stay at one of our resorts 

Commitment to Diversity: 

At Roberts Resorts & Communities, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.