Performance Assurance Engineer na Samsung Electronics

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

Samsung Electronics America (SEA) is seeking an experienced Performance Assurance Engineer, you will be responsible to provide support and expertise for proactive identification of issues, analysis and diagnostics across a diverse 4G/5G network infrastructure using expansive data and measurement capabilities. The incumbent will work closely with internal and external stakeholders to define 4G/5G KPI measurement methodologies and targets (KPI, KQI) for 4G/5G RAN product acceptance.

• Collaborate with stakeholders to build products that help utilize large amount of structured & unstructured data in analyzing network performance.

• Proactively define and interpret data/metrics/KPIs, analyze results, and provide insights to determine operational impact, trends and opportunities for all the 4G/5G RAN products.

• Communicate key findings to stakeholders using visualizations and/or other suitable methods.

• Aid in product & feature performance analysis, evaluation of new product & SW releases and 3rd party product evaluation using analytics/data science to drive intelligent business decisions and to build product synergies across all product elements.

• Demonstrate ability to analyze and interpret a mix of qualitative and quantitative data using various data sources, construct compelling narratives, and provide actionable insights and recommendations on complex topics.

• Excellent verbal and written communication skills to communicate key technical concepts, ability to package complex ideas into logical, easy-to-follow progressions.

• Adapt to changes in a dynamic business environment, support management initiatives, and guide other engineers.

• Present ideas, technical and non-technical, in a logical, compelling manner in a written format and verbally in both small and large group settings.

Minimum Qualifications

• Master’s / Bachelor’s Degree in Computer Science or Electrical Engineering; certificate in Data Science or Statistical methods is preferred.

• Professional experience in RAN Engineering with experience in principles of Data Science supporting the statistical analysis of the performance data.

• Strong technical knowledge of any wireless technology, call flows & procedures including CDMA/EVDO/LTE/Volte/5G and 3GPP standards.

• Must possess expert-level understanding of operational measurements/counters to monitor and define Key Performance Indicators (KPIs).

• Experience with evaluating service performance trends and proactively defining RAN system performance related issues.  

• Experience with data visualization and ability to grasp statistical methods, and methodologies. Maintain a strong command of current data analytics technology trends, including emerging paradigms and practices.

• Successful record of accomplishment defining direction and providing specific instruction for engineering projects/programs leveraging personal knowledge and organizational skills to increase team efficiency, facilitate personal development and mentor colleagues.

• Working knowledge of statistical concepts (distributions, hypothesis testing, confidence intervals) and experience applying to real-world applications.

• Demonstrated research and problem-solving skills via prior work experience. Experience with wireless infrastructure provider and/or operator is desired.

• Must have a strong work ethic, integrity and work extremely well in a team environment.

• Travel to customer locations, trade shows, etc. approximately 20% of time.

Skills and Qualifications

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