Field Service Technician (Holland, US) na Big Dutchman

This role will be filled by an someone living in Iowa, Indiana, Illinois, Michigan, Missouri, or Arkansas. Big Dutchman is looking for a Field Service Technician to be the front-line expert supporting our customers with the installation, training, and service of our world-class poultry and livestock equipment. This is a hands-on, customer-facing role where you’ll combine technical skill with problem-solving and leadership to ensure every project runs smoothly and every customer feels confident in their investment. As the on-site representative of Big Dutchman, you’ll play a key role in shaping the customer experience, driving operational excellence, and helping farmers around the world feed communities more efficiently and sustainably.

Responsibilities and Duties

• Deliver hands-on training to installation crew leads on equipment assembly techniques and safety practices.
• Guide site organization and promote best practices for efficient and quality-focused assembly processes.
• Conduct routine inspections during equipment assembly to ensure compliance with specifications; document and report any discrepancies.
• Support parts identification and manage issues related to shortages, overages, and shipment verifications.
• Serve as the on-site liaison between customers, contractors, Big Dutchman, and project managers—acting as a representative of Big Dutchman’s values and standards.
• Maintain consistent communication with the main office to report site issues, service challenges, and project updates.
• Submit detailed weekly service reports outlining completed work and on-site findings; upload documentation into the company CRM system.
• Install, inspect, troubleshoot, and repair systems in the field post-sale to ensure continued customer satisfaction.
• Coordinate third-party installation crews for repair and rework projects, ensuring quality and timeliness.
• Propose improvements to assembly procedures aimed at reducing warranty claims and enhancing customer satisfaction.
• Provide on-site training to farm personnel on proper operation and maintenance of equipment.
• Conduct follow-up site visits to verify system performance and proactively address potential issues.
• Deliver responsive, high-quality technical support and field service after project completion.
• Perform additional duties and responsibilities as assigned by the supervisor.

Qualifications and Skills

• Excellent communication skills, with the ability to interact professionally and diplomatically with customers, both verbally and in writing. 
• Strong technical aptitude, with working knowledge of both electrical and mechanical systems. 
• A willingness to work irregular hours, including weekends, to meet customer and project needs. 
• Proficient with standard PC software such as Microsoft Word, Excel, and email platforms. 
• Capable of capturing and transmitting digital images using email or mobile devices for documentation and troubleshooting purposes. 
• Preferred: 3–5 years of service experience in the poultry or livestock equipment industry.