Specialist, Enterprise Collections Strategy na 51732401-CLT - AMERICAN AIRLINES CABIN-ABM AVIATION, INC.

Position Overview

The Senior Manager, Enterprise Collections Strategy will lead the development and execution of enterprise-wide collections strategies to maximize cash flow and improve overall receivables performance. This role is responsible for overseeing collections operations, partnering closely with Operations and Finance teams, and serving as a key liaison with FP&A to ensure cash flow targets are achieved. The ideal candidate will bring expertise in collections management, process optimization, and data-driven decision-making, with strong relationship-building and influencing skills to drive strategic outcomes across the organization. Experience with Oracle Advanced Collections is essential to effectively design, implement, and optimize enterprise collections practices.

Benefit Information:
ABM offers a comprehensive benefits package. For more details, visit ABM Team Member Benefits | Staff & Management.

Key Responsibilities

Collections Strategy & Execution

• Develop and implement the enterprise collections strategy to optimize cash collections and minimize past-due balances.
•  Drive consistency and standardization across collections practices, policies, and procedures.
• Leverage Oracle Advanced Collections functionality to manage, monitor, and improve collections processes.
• Use data analytics to monitor collections performance, identify trends, and recommend improvements.
• Ensure alignment of collections strategy with broader business and financial objectives.

Operations Leadership & Influence

• Partner with Operations leaders to embed collections strategies into day-to-day business processes.
• Build strong, trust-based relationships with stakeholders across Operations to influence behaviors that support improved payment performance and dispute resolution.
• Act as a change champion, guiding Operations teams toward shared accountability for receivables outcomes.

FP&A Partnership

• Serve as a strategic liaison with FP&A, ensuring accurate cash flow forecasting and alignment with collections outcomes.
• Provide insights into collections performance and risks that may impact financial planning.
• Support scenario modeling and business planning through collections data and analysis.

Stakeholder Engagement & Governance

• Collaborate with Finance, Sales, and Customer Support teams to resolve escalated collections issues.
• Drive governance and compliance across collections activities, ensuring adherence to company policies and regulatory requirements.
• Present collections strategy updates, performance results, and improvement initiatives to senior leadership.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or related field; MBA or equivalent preferred.
• 8+ years of experience in collections management, credit risk, or financial operations, with at least 3+ years in a leadership role.
• Proven experience designing and executing enterprise-level collections strategies.
• Hands-on expertise with Oracle Advanced Collections (required).
• Strong financial acumen, with deep knowledge of cash flow management and forecasting.
• Proficiency with ERP/financial systems (e.g., Oracle Financials, SAP, or NetSuite) and advanced Excel/analytical skills.
• Excellent communication, influence, and stakeholder management skills, with the ability to build strong cross-functional partnerships.
• Experience with process improvement methodologies and technology enablement for collections is a plus.

Competencies

• Strategic Leadership – Ability to design and lead enterprise-wide collections strategies aligned to business goals.
• Influence & Relationships – Builds trusted partnerships and uses influence with Operations and other stakeholders to drive results.
• Financial Insight – Strong understanding of cash flow, forecasting, and collections impact on financial health.
• Oracle Expertise – Skilled in leveraging Oracle Advanced Collections to optimize collection performance.
• Operational Excellence – Skilled in process optimization, automation, and performance measurement.
• Collaboration – Effective partner to FP&A, Operations, and other stakeholders to ensure shared success.
• Results-Oriented – Focused on delivering measurable improvements in collections