General Manager na Lifestylecommunities

Job Description:

Team Member Title: General Manager

Location: Hilliard, OH

Team: The Goat

Team Member Description: Full Time

Who We Are:

Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection™. No matter your area of expertise, at LC, you’ll find your why and your place to belong. 

Guided by our core values of performance, quality, communication, teamwork, and leadership, you’ll be empowered to fuel our growth and create a lasting legacy in our communities. Are you ready to make an impact? 

The Team You Will Join: 

At The Goat, we’re passionate about inspiring genuine moments, promoting social activity, and interacting with every person that walks through the door. In this role, you'll experience that culture as a team member, too. You'll find that The Goat is all about you and the personal experiences and memories we'll help you create here, and, perhaps more importantly, that you'll help create for others. 

The Difference You Will Make:

The General Manager is responsible for managing daily operations, enhancing the performance of the Goat, and leading a team that is aligned and focused on driving revenue and providing an excellent customer service experience. The General Manager is responsible for leading sales efforts, controlling cost of goods, achieving set performance targets, making action plans, and building a team that maintains superior results.

Who You Are:

• In alignment to the brand framework, this role will focus on creating positive, memorable experiences for our customers, guests, residents and clients alike. 

• Provides support to team on day-to-day business functions with a focus around operational effectiveness of assigned location (budgeting, forecasting, sales, profit/loss); Monitors financial performance and implements strategies to achieve sales targets.

• Continuously pushes to meet financial objectives and drive to increase sales and customer base. 

• Acts as a key point of contact for leading and assisting with recruiting, hiring, onboarding and training staff in accordance with company best practices. 

• Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience. 

• Takes direction from, collaborates with, and executes to specifications all events and activations organized by the LC Events team to guarantee success on site and ensure collective buy-in of all site team members. 

• Ensures operations adhere to required regulations of all State Liquor laws. 

• Maintains high standards of food quality, presentation, and safety. Conducts regular inspections and audits to ensure compliance with health regulations and Green and Clean company standards.

• Works with frontline staff and home office administration to ensure proper operating processes are followed and completed in a timely manner.

• Oversees all aspects of restaurant operations, including food and beverage service, guest relations, and administrative functions. Develop and implement policies and procedures to optimize efficiency and customer satisfaction.

• Works in partnership with the Home team to ensure resident satisfaction and engagement.

• Displays proficiency in all operating systems, Restaurant 365, Kickfin, Cash Handling, Onboarding platforms, Upserve, 3rd Party Delivery Apps, Audio/Video, Lighting Controls. 

What You’ll Bring: 

• Must have at least three (3) years of experience in a leadership role in the restaurant, bartending or hospitality industry.

• Bachelor's degree in Business Management or similar area of focus preferred

• ServSafe certification from a nationally recognized organization required

• TABC Certification where applicable 

• Must have strong organizational skills and the ability to multitask and meet deadlines in a dynamic environment

• Requires alignment with our Core Values: Performance, Communication, Leadership, Quality, and Teamwork

How We’ll Take Care of You: 

At LC, we pride ourselves on taking care of our team members. We offer a comprehensive benefits package with a variety of options to meet your unique needs. 

Here are just some of the benefits we offer for being part of our team: 

• Full Suite of Health Benefits

• Retirement Plan with Company Match 

• Competitive PTO policy 

• Generous parental and family leave

• Strong Company Culture

• Career Growth Opportunities

• Community Engagement and Volunteerism

FT123
 

Lifestyle Communities (LC) is an Equal Opportunity Employer.