Technical Business Analyst III na Trellis Company

Who we are:

Trellis Company is a nonprofit 501(c)3 corporation focused on helping people leverage the power of post-secondary education and learning to improve their quality of life and the communities where they live. 

For more than 40 years Trellis has served as a student loan guarantor, helping to provide trusted guidance and services that help student borrowers successfully repay their federal loans. In addition to pioneering several technologies and services along the way, we have invested in improving student success programs through numerous grants to colleges, universities, and research groups.

Today we have expanded our services beyond higher education to include working with employers and community organizations who are focused on aligning the dreams, goals, and skills needs of employees and employers. Connecting these resources and learning pathways together with our expertise in improving student outcomes helps us all to create better and more predictable futures for those we serve.

Our stability and vision create a unique intersection: a startup environment at a company that also has a stable foundation, resulting in an opportunity for the right candidate to help shape our company's future. This is an exciting time to join the Trellis team!

Who we are:

You are a detail-oriented and tech-savvy problem solver with a passion for bridging business needs and technical solutions. You thrive in collaborative environments, working closely with stakeholders, developers, and testers to deliver high-quality systems and processes. You have a strong analytical mindset and can translate complex business requirements into clear technical specifications. You’re comfortable navigating both legacy systems and modern technologies, and you bring expertise in tools like JIRA, Confluence, SQL, and data visualization platforms.

Location:

The position is hybrid, two days weekly required in office. Office location is Round Rock, Texas.

JOB SUMMARY

The Technical Business Analyst II Supports Trellis Information Technology (IT) and business units in identifying technical solutions for business needs by analyzing processes, defining requirements, and coordinating with development teams, testers, and stakeholders to ensure successful project implementation and system integration. This role involves creating diagrams, developing test cases, managing system changes, and providing user training. Evaluate existing workflows and identify areas for improvement and automation. Create and maintain technical documentation and procedures for business applications and tools. Maintain reporting and data processing capabilities in compliance with standards established by the Department of Education, third-party federal regulations, customer contract requirements and Trellis policies. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

The position incumbent is expected to perform the following essential duties and responsibilities of the position with reasonable accommodation.

• Collaborate with business stakeholders to gather and document detailed business and technical requirements.
• Analyze current business processes and identify areas for improvement or automation.
• Analyzes information systems requirements or environment. Translate business needs into functional specifications and technical documentation.
• Collaborate with Information Technology to create and refine software solutions and processes.
• Designs or conducts analytical studies, cost-benefit analyses, and summarizes results. 
• Work closely with development teams to ensure solutions align with business goals and technical standards.
• Facilitate meetings and workshops to drive consensus and clarify requirements.
• Support system design, configuration, and implementation efforts.
• Assist in the development and execution of test plans, including user acceptance testing (UAT).
• Analyze data to identify trends, support decision-making, and troubleshooting issues.
• Create and maintain reports, dashboards, and other business intelligence tools.
• Provide training and support to end-users on new systems and processes.
• Monitor project progress and assist in managing timelines, risks, and deliverables.
• Stay informed on emerging technologies and recommend solutions that enhance business operations.
• Mentors and develops other analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Trellis.
• Develops and delivers training on technology solutions for internal and external business partners.
• Monitors performance of internal system functions and third-party products or applications to identify performance issues, maintain quality control, assess risks, and provide options for resolution when needed.
• Develops new procedures and processes regarding applications and software products.
• Creates and analyzes ad-hoc reports for business needs, performance measures, regulatory compliance, statistics, process improvements, troubleshooting, and quality assurance.
• Participates in training and other learning opportunities to ensure compliance and expand knowledge of company, position, and process. 

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

• Must be available to work flexible hours.
• Supports other functions and responsibilities of the departments.
• Interacts with all levels of management as necessary.
• Contributes to the development of strategic initiatives.
• Assist with special projects as assigned.
• All other duties and responsibilities as assigned.

COMPETENCIES 

KNOWLEDGE, SKILLS, AND ABILITIES

• Analyze and document business and technical requirements.
• Translate business needs into functional specifications and user stories.
• Collaborate with cross-functional teams to design and implement solutions.
• Support testing activities including UAT and defect resolution.
• Identify process improvements and recommend technology solutions.
• Create and maintain documentation for systems and workflows.
• Communicate effectively with technical and non-technical stakeholders.
• Proficient in tools like JIRA, Confluence, SQL, Excel, and data visualization platforms.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities and adapt to changing business needs.
• Understanding relevant regulations (e.g., FFELP, federal/state laws) and ensuring system/process compliance.
• Strong verbal and written communication skills; able to liaise with IT, business partners, and external clients.
• Resourceful, action-oriented, and able to make sound decisions using data, experience, and judgment.
• Experience with Data Mapping and Process mapping
• Experience with APIs and Micro Service type solutions. 
• Experience in navigating mainframe applications (COBOL) on z/OS and able to understand COBOL, CICS and DB2 modules.
• Experience converting and migrating legacy technology applications to modern technologies

QUALIFICATIONS

Education

Required: 

• Bachelor’s degree in business, finance, technology or accounting. Six (6) years’ experience in the Student Loan Industry will substitute for the degree.

Experience

Required: 

• Six (6) years’ experience as a Technical Business Analyst working on project support, of which includes:
• Three (3) years’ experience in requirements management[LH1] [SP2] , system analysis, solution design & documentation, testing and quality assurance of technology related projects, and
•  One (1) year of project management experience in leading medium to large projects
• Three (3) years’ experience working with legacy COBOL, CICS, DB2 projects as well as modern Java application projects.
• One year’s experience with Jira, Confluence, MS project, WinSQL, Visio etc. Project management and reporting tools.

Preferred:

• Two (2) years of experience with Student loan program, FFELP Collections, Claims, or Default Prevention.
• One (1) year of experience in using AI tools and technology in generating business requirements, UI screen designs/wireframes, generating test scripts, test automation etc.
• Knowledge of understanding COBOL as well as Java programs to analyze and write program specifications. 

PHYSICAL AND MENTAL DEMANDS

• Occasionally must move about inside the office.
• Repetitive motion. Regularly operates a computer, phone, and general office equipment.
• Regularly required to handle, feel, grasp objects, and reach across a work area.
• Regularly communicates with other employees and on the phone, virtually, or in person with clients. Regularly converses with internal and external contacts.
• Visual acuity. Regularly must have close visual acuity to view and enter information into computer and software systems, analyze data, develop presentations and reports, and other materials.
• Mental focus. Requires worker to maintain focus and exchange detailed and accurate information through oral and written communication.

WORK ENVIRONMENT

• Work may be conducted remotely or in an office with a small cubicle environment.
• Office work environment is climate controlled with no substantial exposure to adverse environmental conditions.

CAREER PROGRESSION ROLES 

• Project Manager II