Medical Interpreter na Crawford County Memorial Hospital

Essential Duties and Responsibilities:

• Precisely and accurately interprets critical medical advice and information given by the provider into equivalent terminology in the patient’s native language
• Assists in translating medical text from English on behalf of internal and external customers; may translate patient education information as specifically requested.
• Establishes and maintains quality service and positive interaction with all patients, customers, visitors, health care providers, and clinical employees.
• Assists with patient follow-up as necessary, to include the following: contacting patients for appointment reminders, obtaining correct billing information, payment at the time of service, and transparency.
• Discuss payment at the time of services and transparency requirements.
• Maintains strict patient confidentiality in accordance with HIPAA and CCMH policies and standards.
• Participates, as a condition of assignment, in continuing annual medical interpreter/translator training.
• Provides occasional services outside of normal working hours on an as-needed basis.
• Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety and specific job-related hazards.
• Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.
• Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
• Promotes effective working relations and works effectively as part of a department/unit team inter- and intra- departmentally to facilitate the department’s/unit’s ability to meet its goals and objectives.

Non-Essential Duties and Responsibilities:

• Perform other duties as assigned.

Professional Requirements:

• Complete annual education requirements.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies.
• Conduct oneself as a professional in accordance with PRIDE values.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services.

Organizational/Core Competencies:

• Exceed Quality
• Exceed Customer Expectations
• Grow Team Members
• Increase Market Share
• Exceed Budget Expectation
• Strengthen, Build, and Leverage Community Relationships