Education and Experience: A High School diploma, GED, or higher, and three (3) years experience in radio or telephone dispatching.
Licenses and Certificates: None.
Position Duties
Under direction, manage a dispatch section/message center and supervise dispatchers.
Minimum Qualifications
Manage dispatch operations, and assure customer service goals are met. Involves: Assist in setting dispatch section/message center goals, and monitor progress of unit to meet those goals. Monitor all communication systems, radio frequencies and software programs to assure proper functioning and input of data into system. Use a switchboard, two-way radio, beeper, or other system to communicate. Maintain and monitor dispatch equipment, phones, computers, control panels and security systems. Transmit and act on mechanical failures. Meet with City officials and the public to address emergency situations. Assure dispatchers are executing properly their respective duties which include but are not limited to: answering telephones, responding to inquiries, taking messages appropriately, explaining rules, regulations, policies and procedures to the public; dispatching calls and information to field personnel and coordinating work crew activities and that they address customer service needs politely.
Maintain filing system, prepare reports and keep records. Involves: Assure that data is correctly entered in to computer systems. Keep a record of individuals on duty or on standby, investigations, route actions, and complaints. Update activity logs and prepare reports.
Supervise dispatchers. Involves: Schedule, assign, instruct, guide and check work. Appraise employee performance. Provide for training and development; enforce personnel rules and regulations, and work behavior standards firmly and impartially. Counsel, motivate and maintain harmony. Interview applicants. Recommend hiring, termination, transfers, discipline, merit pay or other employee status changes.
Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.
Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions exam.
Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
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