Network Engineer II na United Systems, LLC

Description

Network Engineer II

Company: United Systems
Location: Oklahoma City, OK

About the Role

United Systems is seeking a Network Engineer II to join our Network Team. This role is responsible for completing client network projects and resolving escalated managed service network issues. The Network Engineer II installs and configures network hardware, performs capacity planning, and provides post-installation support to ensure performance and reliability.

Key Responsibilities

• Document all activities, projects, and tickets daily in the ticketing system.
   
• Handoff and document in-progress tickets before the end of each shift.
   
• Create or update IT Glue documentation with new customer findings.
   
• Perform network capacity analysis and planning.
   
• Install and configure network hardware (routers, switches, firewalls, wireless) following established standards.
   
• Provide network support for client infrastructure and act as escalation point for junior technical staff.
   
• Build client rapport during onsite assignments (in-person troubleshooting, walkthroughs, client interaction).
   
• Travel up to 25–50% for client evaluations and projects.

Expectations

• Maintain established ticket SLAs as defined by manager.
   
• Maintain customer satisfaction (CSAT) scores as defined by manager.
   
• Follow established change approval processes.
   
• Submit weekly timesheets by end of shift Friday.
   
• Maintain established project timelines.
   
• Verify and submit documentation updates post-project.
   
• Ensure all time and expense entries comply with company policy.
   
• Document all notes, meeting minutes, and customer communications in ConnectWise PSA and IT Glue.

Technical Proficiencies

• Ticketing software: Incident management, time tracking, and task allocation.
   
• Network troubleshooting: DHCP/DNS configuration, diagnosing circuit or ISP issues, and using command-line tools.
   
• Wireless and switching technologies: Configuration and maintenance to ensure connectivity and performance.
   
• Firewalls: Configuration and troubleshooting for secure network environments.
   
• Documentation tools: IT Glue.
   
• Communication tools: Microsoft Office and Teams.
   
• Software: As assigned.

Physical Requirements

• Ability to handle equipment, talk, hear, read, write, and interpret documents.
   
• Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations).

If this sounds like what you’re looking for, it could be a great fit—for you and for us. 

Why Join United Systems? 

United Systems, a Blue Alliance company, has been a trusted technology partner for Oklahoma City businesses and schools for over 40 years. We deliver internet connectivity, cybersecurity, voice, and physical security solutions with the responsiveness and care of a local team, and the technical depth of a seasoned IT provider. We specialize in designing and deploying innovative, integrated systems for K–12 districts, libraries, and local organizations. Our reputation is built on reliability, community commitment, and customer satisfaction. If you’re looking to grow your career with a team that values excellence, service, and local impact, United Systems offers the stability of a 40-year legacy, and the momentum of a forward-thinking tech leader. 

A Team Environment Built for Growth 

Joining United Systems means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team. 

You’ll enjoy the best of both worlds: 

• The autonomy and client engagement typical of a local MSP 
• The resources, support, and structure of a leading national IT services organization 

A Unique Opportunity Through Blue Alliance 

As a Blue Alliance partner company, United Systems provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you’re looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you. 

Benefits of working at United Systems

• Be part of a fun, awesome team 
• 9 paid holidays 
• 401K Retirement with matching contributions 
• Excellent medical, vision and dental insurance 
• Life insurance and disability insurance 
• Cell phone stipend 
• 3 weeks PTO 

Top Reasons our Employees Love Being Part of the Blue Alliance Family: 

1. Entrepreneurial Culture 
2. Fast-paced Flow, with a Variety of Projects 
3. Collaborative Work Environment 
4. Training & Certifications  
5. Career Growth Opportunities 

Ready for the next step?  

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.  

Please be advised we, United Systems, participate in E-Verify.