VP, Regional Branch Administrator - Central MS na Hope Enterprise Corporation

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at https://www.hopecu.org.

• Title: VP, Regional Branch Administrator (Central MS)
• Department: Retail Administration
• Reports To: SVP, Retail Operations
• Supervises: Branch Managers
• Job Classification: Exempt, Full-Time
• Location: Onsite - Jackson, MS

The VP, Regional Branch Administrator is a regional position, supervising up to 15 branches within the Central Mississippi geographical area, reporting to the SVP of Retail Operations.  This role is responsible for planning, organizing, leading and controlling retail and operational activities within an assigned group of branch offices;  formulating, and expanding business development activities while promoting a positive image for the credit union within the community geographic area and providing  leadership support, coaching, and mentoring of subordinates within branch operation (s). 

Responsibilities:

• Oversee all retail and operational activities of the assigned group of branches.
• Perform business development and all types of member service functions. 
• Ensure high level of member service of assigned branches meet company’s expectations. 
• Perform general management duties including exercising usual authority concerning staff, performance appraisals, promotions and terminations, as well as mentoring and coaching. 
• Work on behalf of assigned region to resolve issues with other lines of business within the credit union, representing the region at management meetings. 
• Ability to impact and influence budgeting, controlling costs, planning, scheduling and procedural change, and is expected to strive toward excellence in suggesting new procedures and processes to increase efficiency and improve service. 
• Monitor branch for compliance with policies and procedures
• Identify business development opportunities to grow Hope’s presence in the market.
• Perform general administrative duties such as attending meetings, report production, etc.
• Process consumer loans
• Open membership accounts
• Support Branches in the absence of Branch Manager
• Handle complex operation and service issues that are escalated to a higher level than Member Service Representative or branch management.
• Participate in training and meetings on operation issues with branch management and staff.
• Train, oversee, and guide employees as needed.
• Other duties as assigned

Accountability for Business Results:

• Consumer loan volume of assigned branches
• Assigned branch losses and profitability
• Membership growth of assigned branches
• Deposit growth of assigned branches
• Branch compliance
• Minimal risk associated with fraudulent activities
• Acceptable and effective branch customer service levels to increase customer retention

Qualifications:

Required:

• High School Diploma or GED
• 5–7 years of leadership experience in a bank or credit union environment, to include but not limited to, (e.g., customer service, cash handling, conducting compliance audits, acting as back-up branch manager)
• Proven ability to identify new business opportunities and support business development initiatives
• Willingness and ability to travel up to 50% within the assigned region
• Strong skills in operational and strategic planning, including resolving service issues and handling escalations

Preferred

• Bachelor’s degree in business or related discipline

Key Competencies & Skills:

• Knowledgeable in effective sales management techniques 
• Knowledgeable in bank or credit union operations procedures 
• Excellent negotiation and interpersonal skills
• Excellent written and oral communication skills 
• Good presentation skills with strong business acumen
• Computer literate
• Consumer lending skills and experience
• Proven leadership and supervisory skills

Work Environment:

• Employees spend the majority of time in office environment, generally accessible to the public, customers, and potential customers
• Noise level in the work environment is usually moderate
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Comprehensive Benefits Package:

• Paid Vacation and Sick Time
• 11 Paid Holidays
• 401(k) with Company Match
• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA)
• Disability Benefits
• Life Insurance, Critical Illness, Accident
• Employee Assistance Program (EAP)
• Tuition Reimbursement, Professional Development

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.