INSIDE SALES/MERCHANDISER - FSI en UWAJIMAYA INC

Description

About Us: Uwajimaya, a family-owned business, and a cornerstone of Asian grocery retailing since 1928, is seeking dedicated individuals to join our dynamic team. With a legacy of excellence and a commitment to providing exceptional customer experiences, Uwajimaya has grown to become the premier destination for Asian food culture in the Pacific Northwest.

Who We're Looking For: We are seeking individuals who are passionate about delivering excellent customer service, driven to excel in their roles, and motivated to contribute to our vibrant team. Whether you're a seasoned professional or eager to start your career, we welcome candidates from all backgrounds who share our enthusiasm for food, customer service, and Asian culture.

Bilingual proficiency in Korean and/or Thai is a strong plus, as frequent communication with customers and vendors in these languages enhances relationship building and sales effectiveness.

To thrive at Uwajimaya, you should embody our core competencies:

• Functional/Technical Skills: You possess the necessary functional and technical knowledge to perform your job at a high level.

• Customer Focus: You are dedicated to meeting customer expectations and requirements, using feedback for improvements, and building effective relationships based on trust and respect.

• Action Oriented: You enjoy working hard, are full of energy for challenging tasks, and seize opportunities with minimal planning.

• Peer Relationships: You can find common ground with peers, solve problems collaboratively, and are seen as a cooperative team player who encourages collaboration.

• Self-Development: You are committed to continuous self-improvement, adapt to different situations, and work to develop your strengths while addressing weaknesses.

We offer:

• A flexible, friendly, and diverse work environment

• Competitive starting wages

• Employee discounts on food and gift items

• Paid holidays from day one

• Excellent health benefits

• Retirement plan

• Paid time off

• Long term disability

• Life insurance

• Opportunities for growth and advancement

• Supplemental insurance options available

Position Summary:

Develop and establish a strong restaurant customer base to sell products to on a recurring, regular basis. Continue to seek out new customer partnerships to increase sales within the King, Pierce, Whatcom, Skagit, Kitsap, Thurston, and Snohomish County areas.

Position’s Key Responsibilities:

• Call customers on a regular basis to establish a good working relationship, enhance sales and satisfy customers’ need to gain future sales.

• Maximize market share by maintaining current customer base and gaining new customers by providing excellent sales service.

• Gather information from clients to comprehend market demand and market conditions and to use this advantage for potential sales.

• Check accounts receivable statements bi-monthly to monitor any customers’ past due invoices.

• Discuss with the sales staff the necessity to visit past due accounts or work out a schedule of payments with customers to prevent further indebtedness and allow them to continue to order.

• Constantly be aware of “critical” items to anticipate shortage of merchandise.

• Provide excellent customer service.

• Build strong and positive relationships with each customer to enhance sales and keep the business growing.

• Resolve customer complaints and/or problems in a timely manner. Consult management if necessary.

• Other duties as assigned.

Starting at $26.24/hr., Depending on Experience.

Uwajimaya participates in E-Verify to confirm employment eligibility. Please review the E-Verify Participation Poster and Right to Work Poster before proceeding with your application.

IER Right to Work Poster (English/Spanish) (PDF, 322.73 KB)

E-Verify_Participation_Poster_Eng_Es.pdf

Qualifications

Position Requirements:

• Must be at least 18 years of age.

• Minimum of a High school diploma or equivalent plus 3-4 years of experience in area of specialization.

• Proficiency in Thai or Spanish is highly desirable to support effective communication with our diverse customer and vendor base.

• Knowledge of Asian products preferred. Asian language proficiency is a plus.

• Restaurant management, Marketing and Sales experience preferred.

• Excellent customer service.

• Basic math skills.

• Flexible schedule.

• Ability to multi-task and prioritize.