Lead Surveillance Agent na Cherokee Nation Entertainment
Cherokee Nation Entertainment · Roland, Estados Unidos Da América · Onsite
- Professional
- Escritório em Roland
This is a leadership role focused on maintaining safety and security for patrons, employees, visitors, and assets of Cherokee Nation Entertainment (CNE). The Lead Surveillance Agent supervises and directs the performance of Agents on assigned shifts and ensures all surveillance systems are operating and recording as designed. This position also involves administrative tasks, creating factual and concise reports on non-compliance and incidents, and responding to requests for video reviews and information from various internal and external agencies. The agent must maintain strict confidentiality and proper chain-of-custody for all evidence and reports
Responsibilities
- Supervises and directs the job duties of Agents on assigned shifts for all aspects of daily department operation.
- Monitors audio and video surveillance equipment and dispatches information to security.
- Ensures surveillance of gaming areas where possible cheating, theft, non-compliance, or criminal acts may occur.
- Creates and documents clear, concise, and factual reports on non-compliance, incidents, and video reviews, and forwards them to the Supervisor.
- Maintains proper chain-of-custody and storage procedure on all video evidence, physical evidence, and reports.
- Responds to requests for Video Reviews, Observation requests, and other information from various departments and outside agencies.
- Performs checks and completes logs on the condition of equipment to ensure surveillance equipment is operating properly.
- Provides training and development of Agents
Qualifications
- 24 hours college credit or a comparable combination of education and experience, one year of job-related experience, and 6 months of Surveillance experience required.
- Ability to obtain and maintain licensing by the appropriate gaming authority.
- Must have a valid driver’s license.
- Must be English language proficient and demonstrate proper grammar.
- Must be able to lift and carry 10 lbs.
- Must be computer literate and proficiently operate Surveillance Equipment, phone systems, and basic computer programs.
- General knowledge of house games, capable of playing, dealing, and identifying any potential scams at said games
About Company
Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment
Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.
Step into a world of possibilities:
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Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
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Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
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Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
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Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.
Company:Cherokee Nation Entertainment
Company
For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.
Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.
Here's what awaits you:
Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.
