RETAIL ADMINISTRATION MANAGER na Stockyards Bank

As a Retail Administration Manager , your day will be filled with opportunities to provide and oversee administrative, creative, technical, and generalized support for the Retail Division Management team.  Duties include clerical reporting preparation/interpretation and float pool management while projecting a professional company image through in person and phone interactions.

Responsibilities

Daily responsibilities include, but are not limited to, the following:

• Oversee Management of Float Pool in Louisville MSA including:
  • Interviewing, hiring, training, and retaining float team members (including Management Associates/Floating Office Managers and Summer/Seasonal Interns) in Louisville MSA
  • Scheduling float staff for Louisville MSA, based on business and customer needs
  • Reviewing and approving time cards and requested time off
  • Providing coaching, counseling, career pathing, and performance reviews                                                                                                                                              
• Hire/Train/Manage Retail Administrative Coordinator, delegating tasks as needed
• Oversee incentive and production tracking for all retail branches
• Manage creation, development, and implementation of special projects inside of Retail, in collaboration with Retail Administration
• Assist retail employees with new employee onboarding and supplemental training, facilitating meetings and training sessions as needed and in collaboration with Retail Administration
• Create, develop, implement, and maintain various branch reports, forms, and resources, in collaboration with Retail Administration
• Develop and coordinate customer and employee events, working with Marketing and other departments, team members, or offices, in collaboration with Retail Administration
• Oversee creation, implementation, tracking, and communication of branch contests
• Oversee scheduling and coordinate meetings and appointments for the Retail Administration team including providing agendas and communication
• Oversee administrative tasks including but not limited to the following; reconcile GL entries, keep branch information and phone trees current, maintain business continuity plan, place orders, etc.
• Provide creative, technical, and generalized support to the Retail division, as needed and in collaboration with Retail Administration
• Other duties as assigned by management team

Job Requirements

The successful candidate will have the following qualifications:

• High school diploma or equivalent

  College degree preferred
• 5 Years of administrative experience or 5 Years of Retail banking experience required; 5 or more years of management experience preferred

• Proficient in Microsoft Office Suite

• Advanced Excel skills is a plus

• Strong interpersonal skills with a focus on customer service

• Ability to handle multiple projects at one time through completion

• Strong organizational skills

• Strong grammar, spelling and business writing skills

• Professional in appearance and demeanor

• Supervise the Float Pool, Retail Admin Coordinator

Benefits

• 401(k) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer / Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Bank paid Life / AD& D insurance
• Voluntary Life / AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

Physical Requirements

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires sitting the majority of the time with limited walking and standing. Travel between branch offices is required on a monthly basis.  All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate.