Client Success Specialist chez Thefreeosk

Hello, Client Success Specialist!Freeosk is looking for an experienced Client Success Specialist to join our remote team. Our ideal candidate has experience with in-store and digital marketing strategies. A Client Success Specialist nurtures client relationships with our brand partners – among them Fortune 100 Consumer Packaged Goods companies – and drives internal teams towards program execution excellence. In addition to supporting Client Success team duties, Client Success Specialists work in tandem with their Sales counterparts to secure revenue, manage internal and external process pre and post-sale to position Freeosk for future partnerships by delivering exceptional client service.We work in a distributed environment. Our office is in Chicago, but you can be located within the continental United States. There will be travel required to our Chicago office from time to time.

Some key responsibilities are...

Provide necessary support and coordination to the Client Success team

Architect client solutions grounded in clear performance expectations

Serve as the primary point of contact for clients, proactively guiding them through Freeosk’s program development process and responding to their needs

Act as liaison between internal teams (Sales, Consumer Experience, Operations, and Engineering) to effectively launch programs internally and ensure a successful execution

Your skills, background and experience include...

Minimum 3 years of experience (in-store or digital marketing required)

Ability to thrive under pressure and meet deadlines while multi-tasking

Excellent communication and interpersonal skills

Proactive self-starter willing to learn and grow with an ever-changing business

Ability to assist with time-sensitive requests or issue escalations with all levels of internal and external management

Proficient in Microsoft Office, Google Workspace, and JIRA applications

Proficient in Salesforce or other CRM

Bachelor’s Degree in a relevant field preferred

Our Benefits

Competitive pay

401(k) Match Program

Medical, Dental, Vision Insurance

Work From Home Stipend

Short Term and Long Term Disability

Life Insurance

Paid Time Off

Volunteer Opportunities

Summer Hours

Parental Leave

Tuition Reimbursement

Sabbatical Program

Professional Development

Wellness Stipend

Social events

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