Training Specialist- Hybrid- Journeys na Journeys

The Ideal Candidate

The Training Specialist, Journeys Call Center, will be responsible for developing and delivering training materials for Customer Service audiences.  

How You Will Make an Impact

• Deliver instructor-led training to customer service audiences, providing an effective learning environment by facilitating different types of content, discussion and activities
• Work closely with the Training Team Content Coordinators to provide feedback on content to help identify gaps in current training materials
• Assist in the content development for all customer service focused training programs and track performance for each class
• Assess and report training effectiveness to JCS management
• Provide timely feedback at the end of each instructor led session, working closely with JCS leaders to deliver constructive feedback for class attendees
• Work with the Customer Service department to help identify knowledge gaps and determine appropriate solutions
• Remain current on developments in training and instructional methodologies
• Participate in Training department projects or other project related work

Experience and Skills You'll Need to Have

• Must have at least 1-year of experience with Journeys Customer Service

• Excellent written and verbal communication skills
• Desire and interest in teaching and developing skills in others
• Ability to work independently
• Ability to work night and weekend shifts as needed
• Skilled in using Microsoft Office including Word, Excel, and PowerPoint

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