Field Services Lead: Custodial na Green Valley Recreation

Description

The Field Services Lead facilitates the operations of the Field Services division, including scheduling assignments and overseeing employee performance to ensure a safe, hospitable environment at seventeen recreation and administrative facilities. Green Valley Recreation, a private member non-profit, operates fifteen recreation centers with a mission to provide excellent facilities and services that create opportunities for recreation, social activities, and leisure education to enhance the quality of our members’ lives. The majority of members are retirees, many of whom are in residence only in the wintertime. The Field Services Team provides customer service to this very active membership, setting up rooms for events and activities, troubleshooting member concerns, tidying up, cleaning and sanitizing, caring for tools and equipment, and ensuring smooth operations that lead to enjoyable member experiences. The Evening Field Services Lead supports this team, with a strong focus on custodial excellence. The successful Field Services Lead will be goal-oriented, but cheerful and flexible in their approach with colleagues and members.

• Collaborating closely with the Field Services Supervisors and the Field Services Director, assist and coordinate the work of the evening shift:
  • Ensure scheduled custodial activities are completed in a satisfactory manner
  • Re-deploy staff and equipment as needed to ensure essential tasks are completed at all centers, with minimal disruption to member experiences and to existing staff routines
  • Fill in and/or assist as needed due to call-outs or extra high demands
• Oversee the cleanliness and preparedness of facilities, including monitoring event schedules, materials inventories, and equipment status.
• Plan, prioritize, and execute projects in accordance with department budget.
• Provide continuous training and custodial performance coaching in a positive, supportive manner
• Monitor and audit staff performance, report findings to the Field Services Supervisor team, and create action plans to improve performance and customer satisfaction.
• Maintain proper inventory of materials, cleaning supplies, and first aid kits, alerting Recreation Service Specialists (inventory and procurement team) when items are needed.
• Develop preventive maintenance routines for custodial equipment and ensure that operable equipment is available when needed.
• Ensure company policies and procedures are observed by both staff and members.
• Develop standard operating procedures and continuously update them to reflect changing approaches or new factors in consideration.
• Monitor member activity schedules to anticipate challenges and needs.
• Communicate anticipated or emerging problem trends, and suggest solutions to the Field Services Director.
• Stand-in for RSAs as needed:
  • Perform cleaning, sanitizing, sweeping, mopping, etc. of the facilities, per company policy/procedure.
  • Interact with members and answer questions regarding facilities and rentals, encouraging membership and providing customer satisfaction.
  • Manage weekly event schedule and set up events in a timely manner.
  • Set up, tear down and/or relocate materials and equipment, such as tables and chairs, for member games and activities.
  • Listen to member concerns and offer resolution.
  • Comply with OSHA, local fire codes and other regulations, as trained.
  • Inspect facilities for safety hazards and request necessary repairs.
  • Make minor repairs within scope of duty.
  • Secure facilities at closing time per the standard operating procedure

Ancillary Job Functions

• Troubleshoot and repair cleaning equipment malfunctions within scope of duty.
• Other duties as assigned.

A day in the life of an Evening Field Services Lead:

At 1pm, you arrive in your GVR-provided uniform. You meet briefly with morning shift staff before they leave. Reviewing the center’s activities plan for the evening, you see that two large banquets will wrap up around the same time, in locations four miles apart. You note that in one banquet location, the staff is fairly new, and you know they are still struggling with time management. You note that another rec center has virtually no activity plans. You make a note to help the staff at the quiet center get their evening cleaning done early so they can go help the newer staff member break down and clean up after the big banquet. You check the scheduling app to see that all the evening staff have clocked on, and then you get in the company van and head out.

Your aim is to make contact with each of the eight evening RSAs over the course of the shift. You know who your solid go-getters are, so you don’t plan to spend a lot of time with them—just a friendly check-in to see if they need anything and to let them know they are appreciated. You have a rookie on their second solo shift at a center where the members can be very social and tie up a lot of staff time, so you prioritize a check-in with that staffer. You help them stay on track to complete their tasks on time, and let them know you will be back at the end of the evening to help clean the clay studio, where proper OSHA processes can be time-consuming.

As you visit centers, you are constantly assessing the state of the place for tidiness and cleanliness. You look through the custodial closets for signs that materials, tools, and chemicals are being used at the expected rate. At one center, you find a custodial closet in disarray and meet with the staff in there, so you can chat while the two of you tidy it up together. You pick up laundry at one of the laundry locations so you can drop it off at the center where it belongs. A call comes in: a member has spilled baby oil on a locker room floor, creating a serious hazard. The staff is under pressure to switch the auditorium over from a large card group to a dance set-up in under an hour. You assure them you are on your way to clean up the oil slick and ensure the floor is safe to walk on. In the back of the van, there is the perfect cleaning chemical for an oily mess, because every week, you make sure the inventory and procurement team knows what needs to be restocked.

Your wintertime shift is busy. You are driving, walking, carrying, pushing, lifting, reaching. Aside from your lunch hour and a bit of documentation time here and there, you are in continuous motion. You respond to the unexpected with calm efficiency, adding humor whenever possible. You are greeting members, noting problems to address another day, and providing continuous staff guidance and training in a friendly, calm, supportive way that makes folks look forward to seeing you each evening. You solve problems. You make things easier, shinier. Staff know you are looking out for them. When you are on the clock, the Field Services Supervisors rest easy.

Qualifications

• High School Diploma or GED.
• Preferred five years of custodial experience.
• Supervisory experience preferred.
• Must maintain a valid, current driver’s license.
• Must maintain CPR certification.

• Strong knowledge of the proper, safe use of cleaning products.
• Ability to effectively use powered and non-powered cleaning equipment (floor scrubber, brooms, mops, etc.).
• Ability to speak and understand the English language well.
• Ability to perform effectively, meet deadlines, and maintain composure under time constraints.
• Strong situational awareness and organizational skills, and the ability to handle multiple priorities that may change from moment to moment. .
• Intermediate computer skills: Word, excel, outlook.
• Demonstrated customer service skills.
• Good oral and written communication skills.
• Ability to follow OSHA regulations, MSDS standards and precautions for blood-borne pathogens.

• May be exposed to fumes or airborne particles and potentially hazardous bodily fluids.
• May be expose to varying, inclement outdoor weather conditions.

• Regularly required to stand, walk, reach with hands/arms, stoop, kneel, crouch, crawl, climb, or balance, and operate mechanical equipment; frequently required to talk, hear and grasp.
• Requires clarity of vision and the ability to identify and distinguish colors.
• Occasionally required to shift/move up to 50 pounds.
• May be required to lift up to 50 pounds.