- Junior
- Escritório em Logan
Pay: $15.30/hour + performance based tier pay
Location: In-Office
Hours: Full Time, Monday-Friday 8:00 am - 5:00 pm Mountain Time
Overview
Our Late Fees Analysts review bills that were processed with a late fee amount showing on them to determine a root cause. We work extensively with teams and processes across multiple departments to determine if any delays or mistakes were made and to determine if the late fee was due to the Client, Conservice, or the Provider. We value taking initiative here at Conservice, so you’ll need a commitment to get to the bottom of issues. If you’re looking for a challenge and way to increase your knowledge of Conservice processes, then this is the job for you!
Responsibilities
As a Late Fee Specialist, you will be responsible for:
- Investigating utility late fee causes with utility providers and Conservice team members.
- Communicating with team members and leadership to resolve issues at the root cause.
- Documenting detailed research notes about late fee causes in company database
- Working with utility providers to late fee amounts waived.
- Preparing monthly late fee reports for clients and internal leadership to review.
Preferred Skills
- An advanced attention to detail.
- Ability to act with composure, patience, and persistence during stressful situations.
- Ability to recognize, report, and explain mistakes in a respectful manner.
- Feel comfortable preparing reports and helping review other’s work.
