Mobile Outreach Intake Worker na CRISIS SERVICES

Mobile Outreach Intake Worker

Crisis Services is looking to add a Mobile Outreach Intake Worker to our Emergency Mental Health Response Services team.  We are seeking professionals with experience providing services to individuals in a mental health or human service setting who are interested in supporting our mission to provide support to anyone in need.

 

Who we are:

 

 

Crisis Services is a 24-hour comprehensive crisis center and community resource whose first responders save lives by restoring safety, promoting emotional strength, and reducing the impact of trauma through intervention, education, prevention, and community collaboration.

 

 

What we offer:

 

 

• Competitive pay including regular annual increases
• Paid training and professional development opportunities
• CWA Local 1122 union membership
• Generous paid time off and paid meal breaks
• Employee self-care and wellness supports including Calm app subscription for all employees and their family members
• Quiet Room, Exercise Room and Lactation Room onsite
• Great health insurance coverage w/generous employer premium contribution
• $300/year Flexible Spending Account provided by agency
• Access to dental, vision and other ancillary insurance coverage options
• 403(b) plan w/employer match after one year of service
• Eligibility for Public Service Loan Forgiveness program

 

 

About this opportunity:

 

 

The Mobile Outreach Intake Worker is responsible for providing intake services and telephone follow-up for referrals to the Emergency Outreach and Trauma Response Program. The primary goals of this program are client safety, suicide prevention, and hospital diversion.   

 

 

Job Type: 

 

 

• Full Time, 40 hours/week
• Four (4) 10-hour days/week

 

 

Pay: 

 

 

• $21.61 - $25.30 per hour (increasing in January 2026 to $22.04 - $25.81 per hour)

 

 

Schedule: 

 

 

• Wednesday - Saturday
• 11:00am - 9:00pm

 

 

Work Setting:

 

 

• Onsite at Crisis Services, 100 River Rock Road, Suite 300, Buffalo, NY

 

 

 

What you will bring: 

 

 

 

• A degree from an accredited college and/or university in a human services-related field, plus:
• A minimum of one (1) year of supervised experience (pre- or post-graduate) providing services to individuals in a mental health or human service setting (with Bachelor’s degree), OR a minimum of three (3) years of applicable professional experience (with Associate's degree)
• Strong verbal and written communication skills
• Ability to work independently, in an organized fashion, maintaining attention to detail and accurate records
• Ability to manage multiple tasks and establish priorities in a rapidly changing and fast-paced environment

 

 

 

Ready for the toughest job you’ll love coming back to?

 

 

 

Crisis Services is a mission-driven organization that exemplifies professionalism and excellence in the delivery of crisis intervention. We are consistently looking for individuals who want to be leaders in crisis intervention and community resources for those with a mental health crisis. We have designed our agency to prioritize mental wellbeing above all else. Crisis Services promotes personal growth and success not only for those who seek our services, but for those that work with us every day.

 

 

 

EEO STATEMENT:

 

 

Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.

 

DISCLAIMER:

 

The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Qualifications

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