Business Control Specialist - Financial Center Operations Outreach na Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF by gathering and organizing data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Assesses the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Provides administrative support for the monitoring and testing of controls by gathering and organizing data to identify issues and control improvements for remediation
• Complies with controls and Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Supports initiatives by identifying potential procedural updates, test script updates, and data discrepancies to enhance QA program success
• Supports operational research required for regulatory exams, internal audits, and other monitoring and inspection reviews and captures data and information relevant to inspection metrics to support governance activities for dashboard reporting

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Required Skills:

• Analytical, problem-solving, strong client service skills

• Ability to effectively juggle multiple high priority activities concurrently

• Build relationships and think critically about people, process and technology opportunities for future improvement

• Effectively manages the call management with efficiency and customer focused approach

• Basic Skills – MS Office Suite: Word, Excel, PowerPoint, and SharePoint

• Demonstrate excellent verbal, written and listening skills, knowledge of products and services, integrity and ability to work as part of a team with experience in a financial center environment

• Demonstrate a cooperative and professional work attitude

• Strong organizational, time management and teamwork skills

• Strong analytical, negotiation and problem-solving skills

• Attention to detail and follow through on assignments ability to effectively escalate issues in an appropriate manner

• Deliver high quality partner support stressing partner/client needs, problem resolution, and service/product knowledge

• Work in a team/group environment; demonstrate a willingness/desire to share experiences or ideas with others

• Understand and demonstrate cultural awareness, integrity and ability to work as part of a team

Desired Skills:

• Customer Service and/or call center experience preferred

• Individual typically has 5+ years of experience in banking

• Strong interest in process improvement, cross-line of business partnerships, and managing risk

Shift:

Hours Per Week: