IT End User Services Executive Support na Central Engineering

• Provide strategic leadership and direction to a high-performing team, ensuring consistent delivery of exceptional IT support to executive users.
• Advocate for and oversee the delivery of tailored IT services and solutions that address the unique needs of senior leaders and executives.
• Develop and maintain streamlined processes to ensure executives receive comprehensive, efficient, and proactive IT support for all their technology needs.
• Manage the delivery of diverse end user services, including device provisioning, troubleshooting, and ongoing support for hardware such as cell phones, printers, and specialized executive devices.
• Identify opportunities to enhance IT support processes, leverage new technologies, and implement best practices to improve the executive support experience.
• Mentor, coach, and develop team members to foster a culture of excellence, innovation, and continuous learning within the IT Executive Support function.
• Oversee major projects as designated by the Systems Manager, End User Services.
• May perform other related duties as required including emergency support.

Required Education/Experience

• High School Diploma/GED and a minimum seven (7) years of relevant full-time experience in a Information Technology, customer, desktop, or presentation support environment. or
• Associate's Degree and a minimum five (5) years of relevant full-time experience in a Information Technology, customer, desktop, or presentation support environment. or
• Bachelor's Degree and a minimum three (3) years of relevant full-time experience in a Information Technology, customer, desktop, or presentation support environment. or
• Master's Degree and a minimum two (2) years of relevant full-time experience in a Information Technology, customer, desktop, or presentation support environment.

Preferred Education/Experience

• Bachelor's Degree preferably in Computer Science, Management Information System, Engineering, Business/Finance or related field and a minimum three (3) years of relevant full-time experience in an Information Technology, customer, desktop, or presentation support environment.

Relevant Work Experience

• Experience working in an Information Technology, customer, desktop, or presentation support environment, required.
• Technical and supervisory or managerial experience with a proven ability to motivate people, required.
• Excellent project management, analytical and communications skills, required.
• Must have experience in managing projects, representing the organization in building and fostering relationships with customers, support groups, and vendors, and render sound business decisions, required.

Skills and Abilities

• Demonstrated problem solving skills
• Strong written and verbal communication skills
• Demonstrated customer service skills
• Effective leadership skills
• Friendly and service-oriented
• Excellent organizational skills
• Possesses a high degree of initiative
• Ability to drive multiple projects to successful completion
• Project Demonstrated project management skills
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
• Well organized, detail oriented and flexible to handle multiple assignments
• Demonstrated analytical skills
• Ability to inspire and develop staff

Licenses and Certifications

• Driver's License Required

Physical Demands

• Ability to push, pull, and lift up to 25 pounds
• Ability to push, pull, and lift up to 40 pounds
• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Stand to use/operate office equipment for the duration of the workday

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits:

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

*Please be aware that some benefits may not apply to provisional or part-time job titles.