Radkin - Manager, Customer Experience na Radkin LLC

Description

Radkin Concierge is expanding nationally and is seeking a Manager of Customer Experience to support luxury hospitality performance, service quality consistency, resident experience alignment, and brand standard execution across assigned communities. This role partners with Radkin Leadership, front line concierge teams, and property management to optimize service delivery outcomes.

Responsibilities:

• Support luxury service quality execution across designated properties
   
• Assist in onboarding + training of concierge personnel
   
• Maintain SOP alignment, service audits, and brand standard consistency
   
• Support service recovery and escalation handling when required
   
• Review resident experience trend data + identify improvement opportunities
   
• Support operational reporting visibility + service KPI tracking

Requirements

• Strong hospitality leadership background required
   
• Luxury residential or luxury hotel experience strongly preferred
   
• Excellent verbal communication, diplomatic professionalism, and guest relation strength
   
• Ability to travel as needed depending on assigned region
   
• CPR / First Aid Certification preferred