Wire Operations Specialist na SOUTHERN BANK

Description

PRIMARY PURPOSE OF JOB
Responsible for conducting various transactions through core bank processing software, and other system applications; while observing internal controls.  

EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS

• Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
• Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS          

• Process incoming and outgoing wire transactions through all areas of core bank processing software, and other system applications, in a timely and accurate manner under minimal supervision including, but not limited to, the following:
  • Domestic and international wire requests;
  • Calculate exchange rates related to foreign currency wires;
  • Verify funds availability
• Communicate with branch staff and management regarding wire transfer;
• Daily phone interaction with authorized callers/customers performing outgoing wire requests;
• Strong attention to detail in order to maintain the highest level of accuracy;
• Perform callback verification to verify transaction details and authenticity of transaction;
• Ability to maintain a level of discretion and confidentiality while dealing with sensitive customer information;
• Assist in gathering wire data for daily and weekly review;
• Monitor transfers for fraudulent transactions, identifying and researching suspicious activity;
• Notify BSA Department of any suspicious activity and coordinate proper compliance approval for any filed OFAC wire transfers;
• Ability to understand and follow regulatory requirements, bank policy and procedures associated with daily tasks; and security protocols;
• Complete other duties assigned by the Wire Operations Department. 

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

• Good organizational skills;
• Good written and verbal skills;
• Highly attentive to detail and able to multi-task in a fast-paced environment;
• Good interpersonal communication and computer skills; ability to operate standard office equipment, including spreadsheets, data entry via 10-key, and keyboarding.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent.

CORE COMPETENCIES

Family & Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.

Rooted & Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.

Innovation & Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Applied Learning: Assimilating and applying new job-related information in a timely manner.

Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.