Operations Manager - Hope Cooperative (TLCS, Inc.) na undefined

Are you a passionate and motivated individual eager to make a positive impact in the community? Hope Cooperative is a well-respected, award-winning nonprofit organization that provides comprehensive mental health and supportive housing services across Sacramento County. We’re seeking compassionate, dedicated individuals to join our team and support the most vulnerable in our community.
  

Position Title: Operations Manager
Program(s) and Location: Administration (Sacramento, CA)
Schedule: Full-time, Exempt
Pay rate: $3095.95 semi-monthly
 

About the Position:

The Operations Manager ensures that Hope Cooperative’s internal operations run smoothly, efficiently, and in alignment with the organization’s mission of supporting individuals experiencing homelessness, mental health challenges, and co-occurring substance use disorders. This role oversees day-to-day administrative functions, supervises office support staff, manages vendor relationships, and ensures compliance with organizational policies and regulatory requirements.

Working under the direction of the Chief Operating Officer (COO), the Operations Manager serves as the central point of coordination for administrative, facilities, IT, and operational functions. By creating strong systems, streamlining processes, and supporting staff across the agency, this role enables Hope Cooperative’s program teams and leadership to focus on delivering high-quality services to the community. The Operations Manager also fosters a collaborative, inclusive workplace culture that values equity, respect, and accountability.

Essential Duties & Responsibilities:

Administrative and Office Management

• Oversee day-to-day office operations, ensuring a professional, efficient, and welcoming environment.
• Manage office resources, including supplies, equipment, and vendor relationships.
• Supervise office support staff and provide support to staff across all departments.
• Coordinate organizational calendars, meeting logistics, and administrative workflows.
• Maintain organized filing systems (digital and physical) for agency records, contracts, and compliance documents.

Human Resources & Staff Support

• Support HR functions as related to new hire onboarding, benefits administration, and initial employee inquiries.
• Partner with the COO on internal policies, compliance requirements, and staff engagement efforts.
• Assist with staff training coordination, professional development logistics, and internal communications.

Finance & Compliance Support

• Work with the Finance team to process invoices, track expenses, and maintain accurate records.
• Assist with preparation for audits, licensing reviews, and reporting requirements.
• Monitor compliance with agency procedures, health and safety standards, and regulatory guidelines.

IT & Technology Oversight

• Supervise IT support staff, ensuring timeline response to technology needs across the organization.
• Coordinate with external IT vendors and contractors for system maintenance, cybersecurity, and equipment support.
• Help identify and implement technology tools that improve organizational efficiency and collaboration. 

Cross-Department & Event Support

• Provide administrative and logistical support for agency-wide meetings, trainings, and special projects.
• Collaborate with Philanthropy team to ensure smooth operations for agency events.
• Serve as a resource for staff across programs, helping troubleshoot operational. Challenges and streamline processes.

Agency Wide

• Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens.  Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm. 
• Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the Agency HIPAA Manual.
• Other job duties as assigned.

Supervisory Responsibilities:

• Directly supervises Office support staff and IT Support staff.
• Provide leadership, training, support, and performance feedback to administrative team members.
• Manage external vendors, contractors, and consultants as assigned.
• Carries out supervisory responsibilities in accordance with organizational policies and applicable laws.
    

 Qualifications:

• Bachelor’s degree in business administration, nonprofit management, or related field; or equivalent combination of education and relevant experience.
• Minimum of 1 year of progressive experience in office management, operations, or administrative leadership.
• Experience supervising staff, volunteers, or contractors.
• Knowledge of HR processes, compliance requirements, and basic finance practices strongly preferred.
• Proficiency with Microsoft Office Suite and experience with office technology, databases, and workflow systems.
• Strong organizational, problem-solving, and project management skills with the ability to manage multiple priorities.
• Previous experience working with individuals with psychiatric and/or other disabilities, homelessness and substance abuse is highly desirable. 
   

 Certificates, Licenses, Registrations:

• Possess a valid California Driver’s License and current vehicle insurance. Driving records must meet, and continue to meet, the underwriting standards established by the generalized driving guidelines used by our insurance broker. Must provide proof of insurance.
• Must have at least 3 or more years of driving experience.
    

Other Skills, Abilities, and Job Requirements:

• Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings
• Consumer of mental health services or a family member of a mental health consumer is desirable
• Work overtime as requested and approved, including after-hours duty as needed
    

Benefits: 

HOPE Cooperative (also known as TLCS, Inc.) provides a competitive benefits package, which includes, but is not limited to, the following items. Please note that benefits may be subject to change:

• 21 PTO days per year (4 weeks & 1 day) 
• 26 PTO days after the 5^th year (5 weeks & 1 day) 
• 6 days paid sick time 
• 11 paid holidays
• 1 Personal Day
• Leadership Development
• Reimbursements
• Eligible for Government Loan Forgiveness Programs
• Employer-paid health insurance for employees and children (Kaiser, Sutter or Western Health Advantage)
• HSA Contributions
• Flexible Spending Account
• 401k match
• PTO Cash Out
• Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more
• Employee Assistance Program
• Regular wage step scale increases
• Flexible start/end times for some positions
• iPhone with unlimited data for personal/professional use and laptop for some positions 
• Clinical Supervision towards licensure (for certain positions and upon approval)
• CEU days for certain positions 
• Up to $500 CEU allowance for certain positions
• Annual BBQ and staff appreciation awards
• Annual Gift Card Program
• Referral Bonuses

* All benefit offerings are subject to change and are governed by the eligibility guidelines in the Employee Handbook. This list represents a general summary of available benefits and nothing stated here should be interpreted as being included in a written offer for employment.

HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.

To apply, visit our Hope Cooperative – Online Career Center 

Final Filing Date: Until Filled