Aftermarket Operations Specialist na undefined

Do you have a high level of integrity, accountability and a desire to excel?  Do you like to work independently but still be part of a great team? If this is you, Butler Machinery wants you to join our team as a Aftermarket Operations Specialist.  

We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 65+ year presence in the marketplace!

This position can be physically located out of Fargo, ND, Sioux Falls, SD, Rapid City, SD, or Bismarck, ND. 

Responsibilities:

• Help guide and make decisions on questions from Aftermarket teams to ensure alignment with company policy and procedure for consistency purposes.
• Support customer maintenance contracts and machine health to include contract invoicing, managing financials, scheduling services, and write recommendations on identified issues.
• Review KPIs for consistent performance and process improvement.
• Provide training to associates on new and existing processes. 
• Works with management and product support to initiate and execute improvement projects. 
• Collaborates with data analysts to analyze data and create reports that business decisions can be derived from. 
• Works within and promotes vision, mission, and values of BMC.
• Performs other duties as assigned.

Qualifications:

• 1-3 years of industry experience in product support preferred. 
• A bachelor's degree in a business or process improvement-related field is preferred. 
• A mechanical aptitude is preferred. 
• Basic Accounting knowledge.  
• Proficient in MS Office and related software. 
• Excellent attention to detail
• Excellent oral and written communication skills 
• Creative and innovative problem solving abilities. 
• Strong time management skills with ability to multi-task

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: 

• 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year 
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options 
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage 
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching 
• SmartDollar – employer paid financial planning program 
• Legal Shield/ID Shield products 
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
    

EOE/Vet/Disability

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