Business Analyst na Rhsc

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Job Summary:

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

Position Description

Collaborates with our Business Units to gain knowledge regarding enterprise applications and current processes.  Acting as a liaison between the Product Owner and Agile Team, elicits requirements and creates agile user stories, offering alternative Business solutions and clarifying requirements where necessary.  Performs testing of agile user stories and support the implementation of system changes. 

Primary Job Responsibilities:

• Speaks and understands the language of our Business when communicating with the Product Owners and Business Users, and the technical language of our Agile Teams when communicating with Developers and Testers.

• Collaborates with the Product Owner in order to gain a clear understanding of all business processes, procedures, goals, and objectives.

• Attends and is an active participant in requirements meetings held by the Business in order to further understand Business priorities. 

• Analyzes proposed changes and identify gaps in requirements.  This may include changes to current processes, applications, file layouts, and web services.

• Works in partnership with the Product Owner to write clear and concise Agile user stories. Breaks down larger user stories into multiple, smaller, user stories according to departmental standards.

• Assists the Product Owner to record priority order to ensure it is done frequently, completely, and in a timely manner.

• Attends and engages in daily standup meetings along with other agile team ceremonies. 

• Follows departmental testing processes to create and document test cases, execute the test cases for the assigned stories, verify and report the results.

• May extract test data from databases by creating new, or altering existing, basic SQL queries.   The data will be used for testing and verification of results.

• Expected to swarm user stories in order to help the team meet their commitments for the sprint.

• Assists the Product Owner and Scrum Master to prepare for Team Sprint Reviews and System Demos.

• Constantly looks for ways to improve processes and discuss issues, all in order to deliver better value to the customer.

#LI-Hybrid

Minimum Requirements:

Position requires a bachelor’s degree in computer science, information systems, business administration, or a related field and three years of experience identifying, organizing, analyzing, testing, communicating, and documenting business rules, system requirements, and process workflows or five years of experience with progressively more responsibility administering group insurance contracts, including two years of experience identifying, analyzing, and resolving business needs or system issues. Experience writing technical documentation preferred. Will accept any suitable combination of education, training, or experience.

Experience with the Agile methodology (Scrum or SAFe is preferred) and tools used to create and track Agile user stories (Agility/VersionOne is preferred).  Experience creating, altering, or running SQL queries is a bonus.  Ability to review software changes and determine system impact.  Experience with incident/support ticketing systems and process workflow.  Ability to use data to analyze and resolve problems.   The ability to be flexible in a fast paced and active work environment. Good communication skills in order to effectively interact with internal and external customers.

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.