Business Clerk - WFM Scheduler na Hamilton Health Sciences

The Systems Integration Program provides a centralized model of service delivery and coordination in the areas of Patient Flow, Staffing and Scheduling, and Clinical Resource Management. The program is accountable for the delivery of roles, resources and structures required to achieve clinical efficiencies across Hamilton Health Sciences (HHS). The Scheduling Operations Centre (SOC) is responsible for the delivery of staff scheduling services, directly supporting clinical operations across various HHS sites and programs.

The WFM Scheduler works within the Scheduling Operations Centre (SOC) and is responsible for scheduling tasks, in support of assigned areas/pods. The WFM Scheduler is responsible for monitoring and filling vacant shifts in accordance with applicable collective agreements, HHS policy, and scheduling guidelines. The WFM Scheduler is also the first point of contact and support for leaders, helping to resolve day-to-day scheduling issues. The WFM Scheduler also monitors and validates timecards for bi-weekly payroll approval, maintains accruals, and processes time and attendance transactions within the WorkforcePro system and integrated Andgo automated call-out system. The WFM Scheduler supports the delivery of scheduling operations centre (SOC) services in a 7 day per week service environment, shift work included.

Days, evenings, weekends and holidays

1. 2-year College diploma in Business, Human Resources, or Office Administration. 
2. 2 years required work experience in a scheduling/administrative environment. 
3. 1 year preferred experience with automated scheduling software, including ability to manipulate and interpret reports.
4. Knowledge of customer service standards, and policies pertaining to staffing, scheduling, time and labour.
5. Demonstrated detailed knowledge of union Collective Agreements, non union contracts and ability to apply collective agreement language to the scheduling of staff. 
6. Demonstrated ability to make decisions in accordance with policies, legislated requirements and collective agreements and in accordance with HHS core values. 
7. Demonstrated ability to effectively use Microsoft products (MS365/Teams, OneDrive, SharePoint), including creation, maintenance and use of complex documents.
8. Keyboarding skills of 45wpm (subject to testing)
9. Highly developed communication skills; verbal, written and interpersonal.
10. Excellent listening skills and client relationship skills 
11. Excellent Organizational and time management skills.
12. Ability to analyze issues and develop solutions. 
13. Ability to be self-directed and take initiative while working independently and remaining focused on an assignment through to delivery
14. Ability to work well under pressure in a dynamic and changing environment

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact HR Operations at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.

If this position is temporary, selection for this position will be as per the outlined Collective Agreements:

Article 30 (k), CUPE Collective Agreement

Article 10.7 (d), ONA Collective Agreement

Article 13.01 (b) (ii), OPSEU 273 Collective Agreement

Article 14.04, OPSEU 209 Collective Agreement

Article 2.07 and Article 13, PIPSC RT Collective Agreement

Candidate FAQ's