Telephone Room Supervisor (Full-Time/Day) Torresdale na Jefferson Health

Job Details

Responsible for the daily operation of the Telephone Room and staff. Provides supervision and support of staff as it relates to meeting established grades of service within the Jefferson division and its clients and customers. Promotes Service Excellence as the primary goal of the Telephone Room.

Job Description

Day shift with flexibility to cover evening shift or overnight, when needed.

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Answers phones/responds to CODES
• Trains new personnel on all aspects of the Telephone Operations including all CODES.
• Tracks all CODES in log
• Triages concerns/issues
• Perform call monitoring for staff performance.
• Prepares monthly staff performance and statistical reports.
• Maintain time record cards and Telephone Room employee personnel files.
• Triages on call needs for team as appropriate.
• Create and maintain schedule for staff
• Covers shifts on an as needed basis due to call outs/lack of coverage.

Education:

• High School Diploma required.

AND
Experience:

• At least three years’ supervisory or lead experience. At least five years of telephone operator experience.
• Strong Service Excellence skills.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Jefferson Health Northeast

Primary Location Address

10800 Knights Road, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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