Capitoline Center Customer Service Technician - (Admin. Support Technician II) - Recreation & Parks na Howard County Government, MD

About the Department

Howard County:
Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:
Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 85 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

What are we looking for?
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations?

What you'll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.  
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!  
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs. 
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY:
Provide registration and customer service support to the Capitoline Center including customer service, data processing, reception, program statistics, financial reports and accounting functions.

STARTING SALARY HIRING RANGE:
$19.45 - $21.28
$40,456 - $44,262

CLASS DESCRIPTION:
Performs intermediate technical level administrative support work under general supervision from an administrative or technical superior.  Work typically involves performing clerical and secretarial work, such as data entry and document management, file maintenance of secure and confidential records, and public contact and service.  Work may also include accounting clerical tasks such as bookkeeping, keeping of financial and other important records; preparing vouchers for payment; documenting and depositing cash receipts; and controlling, recording, and storing data.  Work at this level may also include independent responsibility for a routine clerical process.

Position Duties

Includes the following. Other duties may be assigned.

• Works and cooperates with co-workers and supervisors at all levels.
• Learns and performs all essential job functions accurately.
• Processes registrations via telephone, walk-in, Internet, fax and mail.
• Maintains accurate program information on the Registration Network and the data entry of the seasonal brochure.
• Processes refunds by method of payment credit cards, checks, and Refund Payment Claims.
• Reconciles and verifies daily deposits; compiles a cost analysis of registrant and brochure expense.
• Compiles data for seasonal reports.
• Provides customer service to both the internal and external clients.
• Works cooperatively with Howard County Arts Council, Asian American Pacific Islanders Commission (AAPI) staff and other county groups to achieve quality customer service.
• Maintains information and brochure displays and event signage. 
• This position may be deemed as essential in an emergency at the discretion of the director.

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.  

Minimum Qualifications

High School Diploma or GED, and three (3) years of related experience; or an equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficient in public relations skills, accounting procedures and effective data entry abilities.
• Competent knowledge of ActiveNet, Microsoft Office Suite (Word and Excel).

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear.   The employee is regularly required to sit.  
• The employee is occasionally required to stand and walk; and use hands to touch, handle, or feel.  
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to accommodate individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually quiet.

LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY:
LANGUAGE SKILLS:

• Ability to read and comprehend simple instructions, short correspondence, and memos.   
• Ability to write simple correspondence.  
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  
• Ability to compute rate, ratio, and percent.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

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