- Senior
Archer Federal Account Manager
Archer is a leading provider of integrated risk management (IRM) solutions that enable customers to improve strategic decision-making and operational resilience with a modern technology platform that supports qualitative and quantitative analysis driven by both business and IT impacts. As true pioneers in GRC software, Archer remains solely dedicated to helping customers manage risk and compliance domains, from traditional operational risk to emerging issues such as ESG.
With over 20 years in the risk management industry, the Archer customer base represents one of the largest pure risk management communities globally, with more than 1,200 customers including more than 50% of the Fortune 500. Learn more at www.ArcherIRM.com.
Position Summary
As the Federal Account Manager, you will be responsible for retaining and growing Archer’s existing Federal customer base. Your primary focus will be to strengthen client relationships, drive renewals, identify expansion opportunities, and ensure customer satisfaction and long-term success.
This individual contributor role requires a strategic, customer-focused sales professional with deep experience managing complex federal accounts. You will collaborate cross-functionally with internal teams — including Customer Success, Enablement, Product, Marketing, and Sales Operations — to ensure customers receive maximum value from Archer’s solutions while achieving measurable growth across your assigned portfolio.
Responsibilities
Own a portfolio of existing Federal customers and serve as the primary point of contact for all account activity, renewals, and expansion opportunities.
Develop and execute strategic account plans focused on retention, expansion, and long-term partnership growth.
Build and maintain strong relationships with senior decision-makers, key influencers, and operational contacts within each account.
Collaborate with internal stakeholders to align customer needs with product strategy, service delivery, and roadmap planning.
Identify upsell and cross-sell opportunities across Archer’s product portfolio and coordinate with solution specialists as needed.
Drive contract renewals, pricing discussions, and customer negotiations to achieve or exceed retention and growth goals.
Monitor account health, proactively address risks to renewal, and champion customer success internally.
Review and analyze account performance, market trends, and customer feedback to identify areas for improvement and value creation.
Participate in Strategic Account Engagements and Client Advisory Boards to represent the voice of the customer.
Partner closely with Customer Success and Technical teams to ensure a seamless customer experience from onboarding through renewal.
Requirements and Qualifications
8+ years of enterprise or federal account management experience, with a strong record of driving renewals and expansion within existing customers.
Deep understanding of the cybersecurity, risk management, and GRC landscape within the Federal U.S. market.
Proven success managing complex accounts with multiple stakeholders and long-term relationships.
Excellent written and verbal communication skills with the ability to engage and influence senior executives.
Demonstrated ability to build trusted, consultative relationships and translate customer needs into business outcomes.
Strong technical acumen with the ability to communicate complex solutions in business terms.
Experience with federal procurement, renewals, and contract management.
Ability to travel within the U.S. region as required.
Equal Opportunity Statement
Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws.
Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you need a reasonable accommodation during the application process, please contact [email protected]. All employees must be legally authorized to work in the U.S. Archer participates in E-Verify. Archer and its approved consultants will never ask you for a fee to process or consider your application. Archer reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
