Principal - Client Engagement Project Manager - Health Insurance chez Infosys Consulting

Principal - Client Engagement Project Manager - Health Care

We are seeking a seasoned hands-on Client Engagement Project Manager with health care experience focused on delivering exceptional system implementations experiences across our client ecosystem. The ideal candidate for this position will bring strong program management, team leadership, and client relationship skills. This position will involve owner interaction and coordination of system implementation work streams across the health care operational lifecycle including provider, member enrollment and claims. Must have experience in managing the delivery of system projects, skilled in building and managing PMO teams of project managers, business analysts/product owners, and scrum masters, and driving enterprise-wide consistency and delivery excellence.

Responsibilities

• Collaborate with project managers, architects, and other team members to ensure successful delivery of projects on time and within budget.

• Developing and maintaining project workplans, risk, dependencies, action logs.

• Analyze and document current state processes, workflows, pain points and future state designs

• Develop business cases, requirements documents, and functional specifications

• Conduct user acceptance testing (UAT) and gather feedback from end-users to ensure alignment with business needs.

• Role may also include Business Requirement Elicitation including User Story and Acceptance Criteria creation.

• Participate in and/or lead the development of deliverable content that meets the needs of the client and contract

• Use your prior experience to anticipate client needs and formulate solutions to client issues

• Contributes to proposal development

• Collaborate with stakeholders to understand business objectives, processes, and requirements related to document management.

• Maintain positive communications with colleagues, clients, and consultants

• Ability to plan ahead, develop and express concepts accurately and rapidly, manage the project team, and meet deadlines

• Standardize PMO methodologies, tools, and reporting to strengthen consistency across teams

• Support business leadership with status reporting, analytics, risk management, and decision-making frameworks.

Qualifications

• Minimum of 07 years of project management experience delivering small to large-scale, complex Healthcare projects

• Strong presentation, communication, organizational, team building, collaboration and communication skills are a must

• Highly motivated, good team player with the ability to juggle multiple tasks, collaborate with large multi-disciplinary teams, and work well under deadlines

• Deep domain knowledge in Health Insurance Operational processes including new quote through claim (RFP Generation, UW, Group Setup, Enrollment, Claims, User Portals and Maintenance/Amendments) platform that will be leveraged to support end to end capabilities for voluntary (Accident & Health, HI, CI) and non-voluntary (Dental, Disability, Life) group benefit products

• Successful track record using Lean/Agile methodology.

• Proven ability in handling multiple large projects and responding quickly to changing situations in complex environments.

• Excellent oral and written communication skills.

• Initiative to set and achieve performance goals.

• Good analytic and negotiation skills.

• Responsive to internal and external client needs.

• Ability to cope with job pressures in a constantly changing environment.

• Must be detail oriented and a self-starter with strong organizational abilities.

• Flexibility, accuracy, initiative, and the ability to work with minimum supervision.

• Discretion and confidentiality required.

• Reliable, predictable attendance within client service hours for the performance of this position.

• Ability to clearly communicate verbally and/or in writing both internally and externally

• ACHA accreditation preferred, but not required

• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Ability to travel 25 - 50%, on average, based on client needs and requirements

Computer Skills:

• Proficient with Microsoft Office programs

• JIRA

Certificates, Licenses, Registrations

• PMP preferred

• AIC, CPCU, or ARM preferred.

• SAFe Product Owner/Product Manager certification

• SAFe Lean Portfolio Management certification

CORE VALUES & PRINCIPLES
Responsible for upholding Infosys Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.

Estimated annual total compensation range for this role for the NY, NJ area is $168,000 to $234,000.
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: -

• Medical/Dental/Vision/Life Insurance

• Long-term/Short-term Disability

• Health and Dependent Care Reimbursement Accounts

• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)

• 401(k) plan and contributions dependent on salary level

• Paid holidays plus Paid Time Off