Online Veterinary Services Assistant na Arizona Humane Society

Online Veterinary Services Assistant

The Arizona Humane Society is looking for a full-time Online Veterinary Services Assistant to work hybrid on Thursdays and Sundays 9:00 AM – 6:00 PM and join our dedicated team where your communication skills, attention to detail, and passion for animals will truly matter. If you're experienced in veterinary care and are ready to support both clients and DVMs with professionalism and compassion - we want to hear from you!

Paws Up For Great Benefits!

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

A Day in the Life:

The Online Veterinary Services Assistant will assist the public in a courteous and professional manner. They will filter appointments, and check patients in and out. They will assist DVMs with client communications and record keeping. They will assist with the collection and reporting of clinic data as well as data entry for reporting and tracking.

Job Requirements:

• High school diploma/GED
• Must be 18+ years old.
• Minimum 2 years of experience in a veterinary hospital or animal shelter as a receptionist, vet assistant, or veterinary technician.
• Strong written and verbal communication skills; Spanish a plus.
• Technically proficient with Microsoft Office and able to learn Daysmart software.
• Highly organized, self-motivated, and able to manage time independently.
• Screen appointments for suitability based on clinic protocols.
• Respond to client inquiries in a timely, accurate, and professional manner.
• Ensure required client media (videos, photos, records) are received and properly filed.
• Fill in-house medications and input Chewy prescriptions into the system as needed.
• Call in prescriptions to external pharmacies.
• Create and send treatment estimates to clients.
• Schedule follow-up and in-person appointments with clear client instructions.
• Check patients in for surgery and wellness visits, ensuring accurate records.
• Provide home care instructions and explain medications at check-out.
• Check patients out efficiently while maintaining accuracy and professionalism.
• Collect and log clinic data in spreadsheets for reporting and tracking.

Physical Demands/Work Environment:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 20 pounds. This position requires repetitive motion involving the hands, wrists, elbows and shoulders plus good dexterity for answering phones, writing and data entry. Good hearing and vision are necessary as well as the ability to talk loudly to project over sometimes very noisy animals.

There will be occasional wet floors, animal noises, odors, and dander. Most time will be spent in a typical air conditioned and heated office environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program. Pre-employment background check required.

Ready to Join our team and make a difference every day?

Please apply with our quick 3 minute job application at Careers - Arizona Humane Society

Pre-employment background check is required.