Director - Digital Product Ops (Colleague Platforms) na American Express

%3Cp%3EAt American Express, our culture is built on a 175-year history of innovation, shared %3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.americanexpress.com/en-us/company/who-we-are/%22%3Evalues%3C/a%3E and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you%27ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.%3C/p%3E%3Cp%3EHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.%3C/p%3E%3Cp%3EThe Colleague Experience Group (CEG, formerly HR) is focused on providing a great colleague experience every day. Our mission is to obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a critical role in providing outstanding services, capabilities, data, and insights to enable that great colleague experience. The%26nbsp;Colleague Product Management (CPM)%26nbsp;team within CS leads the strategy, development, and delivery of digital products that power the colleague experience across the enterprise.%3C/p%3E%3Cp%3EHow will you make an impact in this role?%3C/p%3E%3Cp class=%22MsoNormal%22%3EThis role is designed to ensure our strategic CEG platforms — including Oracle HCM Fusion and other third-party solutions — run reliably, scale securely, and deliver value at pace.%3Co:p%3E%3C/o:p%3E You will work with SREs, Technology Operations, and Engineering leaders bringing a product mindset to how our enterprise platforms run in a transparent, predictable, and effective manner.%3C/p%3E%3Cul%3E%3Cli%3EBenchmark and uplift platform operations and assurance practices against industry-leading standards, with a focus on scalability, resiliency, and risk control.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli%3ELead release and platform change management as a product discipline, ensuring seamless rollout of new features to a global workforce while balancing innovation, compliance, and risk.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli%3ECollaborate with third-party platforms and Technology partners to ensure Cloud Infrastructure roadmaps reflect product priorities and colleague experience requirements, providing strategic input on scale, resiliency, and security while Technology leads execution.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli%3EChampion platform reliability by driving incident reduction initiatives, leveraging data and cross-team collaboration to improve stability and colleague experience.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli%3ECollaborate closely with SREs, Technology Operations leaders, and Engineering platform owners to co-create scalable, sustainable practices.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli%3EWork across peers in Digital Product Ops who focus on team enablement and operating models, ensuring alignment between platform assurance and product team practices.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli%3EEmbed product management principles into platform operations, ensuring that platform reliability and assurance are connected directly to business and colleague outcomes.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli%3EManage budgeting, resource planning, and adoption metrics to measure and communicate impact on enterprise objectives.%3Co:p%3E%3C/o:p%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%3C/ul%3E%3Cp%3EMinimum Qualifications%3C/p%3E%3Cul%3E%3Cli%3E10+ years of experience in product/platform operations, platform assurance, or SaaS product management within a complex, matrixed, and regulated organization.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli%3EProven expertise in Oracle HCM Fusion or comparable global SaaS platforms at global scale.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli%3EFamiliarity with GSIB-level risk and control frameworks or equivalent regulated-industry requirements.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli%3EProven ability to lead release/change management and incident reduction initiatives at scale.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli%3EDemonstrated success collaborating with SRE and Technology platform teams, embedding product thinking into platform operations.%3C/li%3E%3Cli%3EExperience leveraging analytics and data-driven insights to measure impact and inform continuous improvement.%3C/li%3E%3Cli%3EHighly detail-oriented with a strong focus on reliability, accuracy, and measurable outcomes.%3C/li%3E%3Cli%3ECreative problem-solver with the ability to balance innovation and compliance in a dynamic environment.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli%3EExceptional communicator who can influence at all levels, especially when translating technical complexity into business outcome%3C/li%3E%3Cli%3ELeads with positivity, resilience, and adaptability, fostering a team culture grounded in care, empathy, and support%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22mso-ascii-theme-font:major-latin;mso-hansi-theme-font:major-latin;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22line-height:110%;margin-bottom:0cm;mso-add-space:auto;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;text-indent:-18.0pt;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Aptos Display%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ascii-theme-font:major-latin;mso-bidi-font-family:%26quot;BentonSans Book%26quot;;mso-fareast-font-family:%26quot;BentonSans Book%26quot;;mso-hansi-theme-font:major-latin;mso-themecolor:text1;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E
%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ESalary Range: %24144,250.00 to %24256,250.00 annually + bonus + equity (if applicable) + benefits%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones%27 physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ECompetitive base salaries%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EBonus incentives%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E6% Company Match on retirement savings plan%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFree financial coaching and financial well-being support%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EComprehensive medical, dental, vision, life insurance, and disability benefits%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFree and confidential counseling support through our Healthy Minds program%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ECareer development and training opportunities%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFor a full list of Team Amex benefits, visit our %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.americanexpress.com/en-us/colleagues/benefits%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cu%3EColleague Benefits Site%3C/u%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EWe back our colleagues with the support they need to thrive, professionally and personally. That%27s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EUS Job Seekers - Click to view the “%3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.eeoc.gov/poster%22%3E%3Cspan style=%22color:#0563c1;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cu%3EKnow Your Rights%3C/u%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: %3C/span%3E%3Ca style=%22color:#0563c1;%22 target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.eeoc.gov/poster%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cu%3Ehttps://www.eeoc.gov/poster%3C/u%3E%3C/span%3E%3C/a%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EEmployment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.%26nbsp;%3C/span%3E%3C/p%3E
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