Learning & Development Specialist/Manager na ON TOP OF THE WORLD COMMUNITIES LLC

Description

Job Summary/Overview

The Learning & Development (L&D) Manager is responsible for identifying, designing, and implementing learning initiatives that support the growth and effectiveness of a multi-departmental workforce. This role ensures employees have access to engaging, practical, and impactful training programs that enhance skills, support career growth, and align with organizational goals. The L&D Manager will partner with leadership to conduct needs assessments, develop and deliver training solutions, and evaluate program effectiveness to foster a culture of continuous learning.

Duties and Responsibilities

The following outline represents the principal functions of this position. Additional responsibilities may be assigned to meet organizational needs.

Learning Needs & Program Development

• Conduct comprehensive learning needs assessments using surveys, interviews, focus groups, performance data analysis, and observation.
• Collaborate with department leaders to identify skill gaps, operational challenges, and training requirements.
• Design and implement learning programs including:
  • Onboarding (30-60-90 Day Plans, 90 & 180-day check-ins).
  • Leadership development (Leadership Toolkit, executive retreats, strategic planning).
  • New Manager Training.
  • Succession planning initiatives.
  • Mentorship and internship programs.
  • Department-specific training on software, compliance, hospitality, best practices, and proprietary content.
• Develop and maintain Standard Operating Procedures (SOPs) as living training resources.
• Tailor training delivery to diverse learning styles, incorporating adult learning theory, experiential methods, and peer-to-peer learning.

Delivery & Facilitation

• Deliver training via multiple methods, including instructor-led training, e-learning, webinars, workshops, shadowing, peer-to-peer, and ad hoc “road show” sessions.
• Facilitate engaging training sessions, adapting methods to suit various audiences.
• Provide refresher courses to reinforce key knowledge and skills.
• Manage logistics including scheduling, communications, resources, and materials.
• Partner with external vendors or subject matter experts when specialized expertise is required.

Learning Systems & Tools

• Administer and optimize the Learning Management System (LMS), including LinkedIn Learning, Paycom Learning, or similar platforms.
• Explore, recommend, and implement new learning technologies and tools to enhance the learning experience.
• Manage tuition reimbursement, certification, and licensure programs.
• Develop and maintain L&D resources and materials to ensure accuracy and accessibility.

Evaluation & Continuous Improvement

• Collect and analyze feedback to assess training effectiveness, participation rates, and ROI.
• Generate reports on training outcomes, usage, and organizational impact.
• Continuously update and refine learning programs based on feedback, performance data, and industry best practices.

Culture & Engagement

• Foster a culture of continuous learning and professional growth by:
  • Building strong partnerships across departments.
  • Acting as a trusted advisor on L&D, goal setting, and employee development.
  • Supporting employee engagement through mentorship, career development, and recognition initiatives.
• Coordinate and support company-wide training related to compliance with state and federal requirements.

Assist in executive retreat planning, including strategic planning facilitation.

Qualifications (Education, Experience, Technical Skills)

Education and Experience:

• Bachelor’s degree in human resources, Business Administration, Education, or related field required (master’s preferred).
• Minimum 5 years of progressive experience in L&D, corporate training, or organizational development.
• Experience creating programs for a diverse and experienced workforce highly preferred.

Skills and Knowledge:

• Expertise in instructional design, curriculum development, and adult learning principles.
• Strong facilitation, communication, and presentation skills.
• Proficiency with LMS platforms, e-learning authoring tools, and Microsoft Office Suite.
• Strong project management skills with ability to balance multiple priorities.
• Excellent collaboration, relationship-building, and advisory skills.

Work Environment

• This position requires the ability to manage a mix of in-person and virtual training programs across multiple departments. Occasional travel or schedule flexibility may be required.

Qualifications

Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities. Drug free workplace.