Central Scheduler Representative na BMH Memphis Hospital

Job Summary

Obtains accurate demographic, insurance, and clinical information and enters in to the computer system to create the new patient account and financial record. Schedules patient with the appropriate provider across the BMG system. Performs other duties as assigned.

Job Responsibilities

Provides coordination of patient flow by following established scheduling procedures and protocols.

Handles phone calls for all internal and external customers in to the department.

Competently uses the hospital information and telecommunications systems to maintain records, correspondence, and reports to facilitate timely communication and accurate documentation.

Communicates with staff and customers by maintaining, receiving, conveying and recording information accurately.

Completes assigned goals.

Specifications

Experience

Description    Minimum Required   Preferred/Desired

   2-3 year of business experience in a healthcare environment.  2-3 year of business experience in a healthcare environment.

Education

Description    Minimum Required   Preferred/Desired

            Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.   Additional business/college courses preferred. Knowledge of medical terminology preferred.

Training

Description    Minimum Required   Preferred/Desired

            None   Knowledge of EPIC or other electronic medical records. Front desk clinical clinical scheduling experience preferred.

Special Skills

Description    Minimum Required   Preferred/Desired

            Basic computer skills, ability perform basic math computation. Excellent customer service and communication skills. Ability to speak, articulate, and be understood clearly.